eBay CS

[brettjet38]

This is the current message on the eBay Customer Support page:

"Following the guidance of local health authorities, live support is currently unavailable. We recommend searching our help pages for information about your issue. If you still need to contact us, you can send us an email by selecting 'Email' below."

...we are on our own folks!!

[marnotom!]

Are the eBay Canada employees who provide assistance through Twitter and Facebook still doing so from home?

[lotzofuniquegoodies]

@brettjet38 

Response time stated as 24 to 48 hours when using email.  Usually within 4 to 6. Answers "will"vary depending on the agent that gets your question. (Will leave it at that based on my recent question and several agents responses.) Unsure if these remote agents have backup assistance for tougher questions as per standard when one calls in.

-Lotz

[tyler@ebay]

Hi @brettjet38 - teammates are still here and working, but will be doing so via email for the majority of topics we're contacted about. 

@marnotom! - yes, social media folks will still be responding too. 🙂

[brettjet38]

Well, considering the current global situation we will have to adapt to the new "normal" retro email...

...as COVID19 seems to be here for the long term, unfortunately.

At this rate, Basic Incomes will be quicker than planned...

[femmefan1946]

We've seen demands for email communication for some years.

Personally I find online "chat" annoying and slow, but I am old and grouchy.

But here it is  and now we see complaints about it.

I wonder if email was not useful for so long because of low literacy rates. I'm constantly amazed at how often a poster cannot say if he is the buyer or the seller.

Most problems can be solved by the robots in the Resolution Centre. Perhaps eBay should be making that more prominent, especially when a member tries to leave negative feedback. With a link to the Centre.

Very old and getting grouchier by the minute.