eBay Message - Provisions for Canada Post Shipment.

[byto253]

Message sent: 

As the Canadian Union of Postal Workers (CUPW) strike extends into its fourth week, Canada Post delivery services continue to face disruptions, affecting the flow of shipments across Canada. We understand this is a challenging time for both you and your customers. We're reaching out to share our response to the situation and to request your continued partnership.

To support you and your business, eBay is implementing automatic protections for the next seller standards evaluation. These include:

• Late Shipment Rate (LSR) defects
• Tracking uploaded and validated rate
• Negative or neutral feedback if tracking was uploaded and validated by the carrier
• Out of Stock cancellations

Additionally, all Item Not Received (INR) claims are now on hold, and the Estimated Delivery Dates (EDDs) for all shipments with Canada Post have been extended. These measures will ensure deliveries have enough time to be completed during the strike and will remain in effect until Canada Post resumes regular operations.

To navigate these disruptions, we recommend the following actions:

1. Maintain active listings: Keep listings active for continued visibility and sales.
2. Provide alternative shipping solutions: For outstanding orders, don’t ship with Canada Post, even if it was selected at checkout. Update your listings to incorporate alternative options like FedEx and UPS.
3. Offer local pickup: Allow buyers in your area to collect their orders in person.
4. Communicate: Inform buyers about potential delays and accommodate requests for cancellations on unshipped orders.
5. Stay updated: Regularly check the Community page for updates and consult Canada Post for information on the strike.

eBay will continue to monitor the situation and adjust guidance and protections as necessary, please keep an eye on the Community Board for further updates.

Thank you for your continued efforts and commitment to selling on eBay.

[sin-n-dex]

---

@widgetc wrote:

Basically for many items the only  adaption is to not sell. 

As an example I sold a few stamps to someone in India...cost to mail under $3.00 but the only other eBay shipping option was about $130.00.

"eBay will unfortunately only remove bad feedback during the strike for tracked items only, as specified in their notice."

If the buyer asks to be refunded rather than waiting there is no tracking because the item was never shipped.

---

@widgetc 

I've been thinking about your problem. My understanding (from the .com forum) is that if a buyer REQUESTS the transaction to be cancelled, feedback is removable. (Negative feedback anyway). He REQUESTED cancellation because of the Canada Post Strike, that's why nothing was mailed. So even if you were to mail with tracking (with Canada Post), he still requested it be cancelled.

I think you need to keep trying to get that feedback removed, because as per THEIR policy, it's removable.

Keep us posted, some of us might be in similar situations soon.

C.

[sin-n-dex]

---

@apmtrade wrote:

I am in the same situation, most of my orders shipped as lettermail  due to weight, Stamps & Covers.

When the strike started I took "Time away"

In the days close to the strike I shipped around 25 orders, and I am now starting to receive " Not received" and " Open case", for not received orders. 

As I understand eBay only protects sellers' ,shipping with tracking, but we are totally out of control of the strike situation and eBay should give a longer timeframe before buyers can open a "Not received" case.

---

I'm listing on the dot com site, so I could block Canada rather than take time away (and use Stallion Express to ship all non-Canada items).

I'm concerned too about the item not received claims coming in because my four missing Canadian orders were not tracked.

Once I get news about them going back to work (it's in the news, but my newscast tonight is not on You Tube so I will have to wait until tomorrow to watch it), I'll connect with my buyers so they know I haven't forgotten about their order. I think one issue is they fear if they wait too long they can't file an INR and then you won't have to refund them.

C.

[widgetc]

Thre feedback was removed.