eBay

art-and-craft · ‎07-01-2025

My buyer's current Shipping Address is in Northern Quebec. After he paid for the item, he asked me to ship it to another address in Montreal, because it is a gift to a friend in Montreal.

eBay's rules do not allow a change of Shipping / Delivery Address after payment made, because it is too much trouble for eBay. eBay's rules instruct the Buyer to CANCEL the order, (Seller to make a refund, relist the item), and Buyer to repurchase the item.

Can eBay do something when both the Buyer and Seller agree to ship to another address and Shipping is on hold? Seller agrees to ship it to another address (at Buer's request), has put on hold the shipping, and waits for eBay to do something about it.

eBay is just so lazy and stupid.

marnotom! · ‎07-01-2025

Seems to me the lazy party is the buyer for not changing their shipping address when they went through Checkout.

The shipping address used for the item has to match the one used at Checkout in order for certain fraud protection measures for the seller (and to an extent the buyer) to work properly.

john_koenig99 · ‎07-01-2025

In this case, I side with ebay.

As @marnotom! mentions, the idea is preventing fraud. Which is quite common in online market places, like eBay.

reallynicestamps · ‎07-01-2025

A member can have several addresses attached to their account, and choose among them BEFORE ordering.

Originally these were called "gift addresses", and meant for the scenario you outline.

But there is a very common SCAM where the seller is asked to send to a different address post-sale. The real buyer never gets the item they paid for and the seller is forced to refund.

PYA

flipistics · ‎07-01-2025

You CAN ship it to the address they requested, you just lose your seller protection. The best option is obviously just to cancel the order and have them repurchase it. However, if it's something that's being sent untracked (lettermail) then you might as well just send it to the address they asked for.

sapphyres-designer-jewellery · ‎07-01-2025

@flipistics wrote:
You CAN ship it to the address they requested, you just lose your seller protection. The best option is obviously just to cancel the order and have them repurchase it. However, if it's something that's being sent untracked (lettermail) then you might as well just send it to the address they asked for.

That's all I do if there's no tracking... I figure I can get the INR and have to refund no matter where I ship it, so where it goes to doesn't matter (so long as it's the actual buyer requesting the change of address). In the case of untracked items they are under $5, so I don't see too many scams for these types of things.

C.

flipistics · ‎07-01-2025

One additional comment. If you do choose to send it to the new address, make SURE that the person who contacted you is the same as the one who bought it. A seller with a YouTube channel mentioned the other day that they sold something and got a message asking them to cancel the order. It turned out the message was from someone else who missed out on the item, not from the person who actually purchased it.

ilikehockeyjerseys · ‎07-01-2025

Most platforms don't allow a change of address once an item is paid for. The buyer can change the address during checkout.

This is a very common scam. If you send to the incorrect address you will not be covered.

It is very simple to resolve. Cancel the order, relist, message the buyer instructing them to re-purchase the item with the correct address. They may or may not re-purchase it. If they don't re-purchase it, there is a reasonable chance that it might have been a scam. So it's not like you lost out on an actual sale.

mrdutch1001 · ‎07-01-2025

I shall beg to differ that "eBay is quite lazy and stupid " with regards to the policy that sellers need to ship to the address as provided by the buyer at checkout......I am thankful for eBay's policy >It makes TOTAL sense!

What doesn't make sense are those sellers that are quite lazy and stupid when it pertains to the many aspects of selling on eBay...

flipistics · ‎07-02-2025

@ilikehockeyjerseys wrote:
Most platforms don't allow a change of address once an item is paid for. The buyer can change the address during checkout.

eBay is *apparently* testing a new feature in the USA that allows buyers to change the address after the item is purchased (but presumably before it is shipped).