ebay.ca 500 error when you "Print Shipping Label"

[wecango88]

Hello,

I have been having this bug all week... trying to Print Shipping Label leads to a 500 error from the server. I have tried it from multiple parts of the UI. I looked at the Developer console but not sure where the 500 is coming from.

I thought it may be the latest Firefox browser update which did update this week (or even AdBlocker, but I still get the error when it is disabled). As you can see from the attached image, I am using the latest Firefox browser on Windows 10.

The workaround is to open Shippo and Print my Label from there, but it is a bit ridiculous that the website appears to be falling apart more now as I use it (for example, I have also posted a message about Combined Shipping which is still broken months later).

tyler@ebay  Can you please have someone look into this?

Thanks!

[barnfindparts]

been having this  problem as well

[ericsells75]

Me too. Have to manually login to ship to print.

Very frustrating that such an essential piece of functionality can be allowed to be broken for so long. 

[vintagecustomcollections]

Same here.  Most of eBay looks like it's held together by hope and crating tape.

I guess 10% of our sales isn't enough to hire competent developers, network architects or support staff.

[nostalgicaftertaste]

I have been experiencing this issue for the past week or so as well. Oddly enough, the same error code is produced when clicking the "Paid - Ship Now" notification. That has been going on for a lot longer than a week.

[tyler@ebay]

Hi @wecango88 - happy to get it reported, thanks for the screenshots. 

Will you let me know what other browsers you've tried this in so I can convince the tech team it's not a browser-specific issue?

Thanks!

[lotzofuniquegoodies]

tyler@ebay 

It's happening in Chrome also for approximately a week. The workaround is to go directly to go shippo to process orders.  There have been a few other mentions on the dot ca and dot com boards.

-Lotz

https://www.ebay.ca/n/error?statuscode=500

[nostalgicaftertaste]

I am using Chrome as well.

[ericsells75]

I’m using safari on a Mac

[nostalgicaftertaste · Accepted solution]

It looks like the issue has been resolved, as the links now redirect to Shippo again for me.

[ericsells75]

Good to know! I sadly don't have anything to ship at the moment but hopefully when I do it works again!

[ericsells75]

For what it's worth I can also confirm it's working again.