return item to seller

[eldep74]

Hi! there.. my client wants to return an item he purchased from me ..reason was .. the item did not fit his Xbox.. my issue was he was asking for my email add and phone number because customs was asking for it. is he right or should I give my email and phone number? Thanks need your ASAP help

[msau4301]

Yes, that is normal practice. I think part of the reason is if you (or anyone receiving package) claims to have not received it and the carrier has to investigate they have to actually confirm with recipient if it was or was not recived.  I had this happen before when I had a buyer who hadn't received package, Canada Post needed both phone and email as they had to check with them. Since a lot of people don't answer their phone these days they like email as back up. In my case the buyer responded and all worked out.

If you look at your order details for sending to him you should also see his phone number there. I checked on a few of my packages going TO the US and they all have phone numbers (at least that shows to me) none show email though, perhaps email is preferred but not enforced.

[femmefan1946]

He already has your address, it was on the package as the return address. But give it again as a courtesy.

And yes,Customs does want the phone number and/or email.

There is no problem with sending these in an eBay Message, since you are already in a transaction.