It is not necessary to be really specific in your descriptions. Canada Post requires specifics from you in order to provide the correct HS Code, not for labelling purposes. It appears you sell video games, for which there are only 3 codes, depending on whether they are played on a television receiver, an arcade game, or other. So the description "video game" is all that is needed, along with the correct 6-digit code. Those first six digits of the HS Code provide the detailed description to the Customs Department, which speeds up clearance.
For those reading this who sell other items, keeping the written description vague - eg "Clothing" or "Worn Clothing" helps to reduce the chances that:
1) the item is targeted by mail thieves (Apple iPhone - target, used electronics - not so much) and
2) the buyer is embarassed by the detailed description if, for example, the item is going to their work address, or the mail deliverer is a friend or acquaintance (eg: worn girdle or silk nightgown going to a male buyer), or the item is to be a gift to someone within the household.
When the HS Code requirement first started, I was more specific with my description, but began using vague descriptions within a few months, and have never had a problem with either reasonable delivery times or item not received due to item descriptions.
In most developed countries, only if an officer is suspicious (and has time) will Customs take a closer look at the description, and consider examination.
There were quite a number of posts here from Canadian sellers who reported items not getting delivered in December and January, so perhaps volume, Xmas thefts, weather delays, etc contributed to that. You are selling to a high fraud demographic, and worldwide, so it's possible some of your buyers took advantage of the lack of tracking to have a free game or card.
By the way, you might want to review your shipping options. As an example, there is no Tracked Packet service to Costa Rica or the Gabon Republic.
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