Shippo not issuing label refunds immediately & forcing sellers to wait 14 days

[futuretech_liquidations]

Another situation the most sellers are unaware of is how Shippo will not issue a label refund despite shippo having been refunded themselves by CanadaPOST and forcing eBay Seller to wait 14days before refund them.

Their system automatically REJECTS the refund request with no notice to the seller. The seller is forced to monitor their accounts and when the seller sees the REFECTED message the seller has to email Shippo and inquiry as to why the reqested was rejected at which time the seller is told about the 14 day nandatory hold period.

When we sent them a copy of letter from CanadaPOST confirming that they have refunded Shippo and to get our refund back from Shippo - we have yet to hear any followup from Shippo.

Talk about unethical business practices.

[ypdc_dennis]

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@futuretech_liquidations wrote:

Another situation the most sellers are unaware of is how Shippo will not issue a label refund despite shippo having been refunded themselves by CanadaPOST and forcing eBay Seller to wait 14days before refund them.

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That Shippo delay has alway been there.

And those refunds are usually issued as a credit against future label purchases.

I usually had to involve Shippo email support to get label refunds properly processed.

My experience with refunds directly from Canada Post was that they were never instant. They liked refunding me with a cheque sent in the mail.

-..-

[lotzofuniquegoodies]

According to the GOSHIPPO  website, this is there policy is below regarding refunds and insufficient postage. I believe in the past it stated there was an actual refund for usps shipments It's possible this may have changed.

As long as the label has not been used (shipped), we'll process your refund. Note: We will refund you the equivalent credit in your Shippo account, which you can use towards creating future labels.

Your refund will be processed 14 days after the shipment date on the label. Credit for the refund will appear on your next Shippo invoice in your Billing tab. If your refunds haven't been applied to an invoice yet, you can find them by clicking "Settings" on the left toolbar, then select "Billing" from the top toolbar in your Shippo Dashboard. Once you're on the "Billing" tab scroll down and click on the grey "View Unbilled items" button.

If you have not used a USPS label after 30 days, it will be automatically refunded by Shippo.

If you're using your own carrier account with a carrier, you may need to request the refund for the shipping cost directly with the carrier. Some carriers, like FedEx, don't charge until a label is used. But others, like UPS and Canada Post, charge at purchase or depending on a payment schedule. 

Canada Post Insufficient Postage Surcharges

Insufficient postage surcharges refers to when you have not paid enough to cover the postage on your package.

The most common mistakes that can result in surcharges include entering incorrect package weight, package dimensions, or destination address.

Upon finding any of these issues with a package, Canada Post will charge the difference between the cost of the original label and what the cost should have been to the sender. 

How to avoid postage surcharges:

• Weight - Make sure that you report correct weights while purchasing labels. If your package weighs 7.2 lbs, enter it as 7.2 lbs and not 7 lbs.
• When in doubt, we suggest rounding up.
• Dimensions - Report accurate dimensions when purchasing labels. Dimensional weight (volumetric weight) may apply to your packages and providing correct dimensions will help you avoid underpaid postage.  
  • Note: Canada Post's machinery will take in any ‘bulge’ in the package sidewall as well as the corner and apply to their measurements. Please be mindful of any such package deformities and measure to the largest point.
• Correct Address - Make sure that you enter the correct address and correct zip code for both the origin and destination addresses. Any discrepancies in this may result in extra charges.

For more information on Canada Post surcharges, please review this guide on the Canada Post website. For more information on how Canada Post calculates volumetric weights, please review this guide on the Canada Post website.

How Shippo will pass along surcharges:

Canada Post bills Shippo for surcharges weekly.  We will pass any applicable surcharge on to our customers on Sunday of each week. Surcharges may be incurred up to three weeks after mailing a package with Canada Post.

Any surcharges applied to your account may be viewed within your invoices on the Billing tab.

What to do if you wish to dispute any postage surcharges:

Canada Post surcharges cannot be disputed via Shippo at this time.

Please contact us if you have any concerns.

-CM

[pjcdn2005]

Canada post doesn’t immediately refund either.  There is often a wait of 2 or 3 weeks

[momcqueen]

I once waited 45 days to receive my refund from Canada Post on a label I couldn’t use because it wouldn’t print due to a browser compatibility issue, and ended up having to initiate a chargeback through my credit card to get it.

It’s annoying to wait for Shippo to issue their postage credit but they do in the end. The one Shippo label that I had to void had been improperly rendered after an early switch to their ‘new flow’ and volumetric measures weren’t properly being calculated by their software: again a problem not of my creation.