Well recently we started using Shippo for our Canadian shipments and after of week or so our accountant noticed something odd about the invoice we were suplied by Shippo for the labels we purchased.
Namely, the Shippo invoice show only the Date, Carrier, Tracking Number and Amount and TOTAL. There is no amount showing what Tax amount we paid for each label not to mention there is no GST number on the invoice.
Second, the PayPal shows that we maid a payment to SHIPPO CANADA and the transaction page printout only shows that we paid SHIPPO CANADA a lump sum amount of $XX.XX and the SALES TAX section of the report shows $0.00.
Third, when we printout the CanadaPOST Shipping label through the SHIPPO site we get a PDF label from CanadaPOST that does show all the costs along with the TAX that was charged but here is the problem...that receipt is issued under SHIPPO and not our company name ...on the CanadaPOST Shippiing Label Receipt it clearly shows "Supplier Account Receipt" is SHIPPO.
We spoke to CanadaPOST they comfirmed that the account the label is being printed from belongs to SHIPPO and any tax amount shown on the label would be under SHIPPO's name not ours.
According to Revenue Canada this is a PROBLEM since we have no paperwork to backup our ITC credit claim for the taxes we paid and therefore we cannot prove to them that we paid the tax portion therefore we cannot claim it as a ITC credit.
We are stopping all purchase through the SHIPPO site until they address this major problem.
Oh by the way, eBay was no help at all - total waste ot time talking to them.
Regards
Tim @ FTL
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