Another Dysfunctional Customer Service experience!! over 3hours

 

it has been now almost two weeks since a completely nameless, faceless & completely unaccountable person

within the EBay organization somewhere in south asia placed a restriction upon our account.



The person or reason can not be found, appealed, nor reasoned with, not even a date of removal of such restrictions?



They all have fake names, their building is a closely guarded secret?



Come on folks some of you had to have had similar frustrations?



Can we not get together to confront this kind of tyranny for what it is and to request something a little better in the form of service.



If you agree let me know at , I will post similar on Facebook, & where ever else & our local news and council member of Parliament.



The strange rewards extended to a small vendor of over 10 years who simply was a victim of mail vandalism?



Sincerely,

Marcia Klein



Message 1 of 15
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Another Dysfunctional Customer Service experience!! over 3hours

Restrictions are done by a bot. They do not have anywhere enough people to monitor 116 million IDs.

 

Every single eBay employee I have ever talked to was either in Canada or the USA.

Message 2 of 15
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Another Dysfunctional Customer Service experience!! over 3hours

Are you are saying your account is restricted and you received no notice?

 

How did you manage to create listings on the 8th? What kind of restriction is it?

 

 

 

 



"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.
Message 3 of 15
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Another Dysfunctional Customer Service experience!! over 3hours

Probably max listings and max dollars per month. I'm gonna guess 500 and $20K.
Message 4 of 15
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Another Dysfunctional Customer Service experience!! over 3hours

Off Topic

 

I clicked on the link to your own firms webpage within one of your listings and found the page difficult to read.

The white type on the black backgrounds sounds good in theory but can be a strain on the eyes.

 

 

 






Message 5 of 15
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Another Dysfunctional Customer Service experience!! over 3hours

What, Karl, are you talking about?
Message 6 of 15
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Another Dysfunctional Customer Service experience!! over 3hours

The OP has a link in their listings to their own website and I found the page hard to read.

 

 






Message 7 of 15
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Another Dysfunctional Customer Service experience!! over 3hours

"....placed a restriction upon our account."

 

Did eBay give you notification of the reason(s) for the restriction?

 

Does it have anything to do with policy violation in your listings?  If so, you should remove the possible violation (outside link, offering payment methods (checks, money orders) not approved on eBay) as soon as possible to lead to an eventual lifting of restriction.

 

 

Message 8 of 15
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Another Dysfunctional Customer Service experience!! over 3hours

Good catch guys, I did not see that at first.

Message 9 of 15
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Another Dysfunctional Customer Service experience!! over 3hours

The probable reasons would be the website link and the lack of shipping information.

Try selling specific pieces with specific weights, then you can give shipping cost clearly without a lot of back and forth with the buyer. Remember your time is worth 17 cents a minute (Quebec minimum wage). How much are you squandering by not giving specific information to begin with.

Message 10 of 15
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Another Dysfunctional Customer Service experience!! over 3hours


@karl*katz wrote:

The OP has a link in their listings to their own website and I found the page hard to read.

 

 


Not only was the OP's white lettering on mottled dark background text extremely hard to read, but my understanding was that outside links in listings were taboo on eBay, except on a seller's "Me" page.  Has there been a change in policy I missed? 

If not, the OP should be careful about doing this.  Instead, cut and paste seller terms into each listing (or if you're adventurous, try eBay's new "Business Policies" - no comment on their user friendliness from this corner).

Message 11 of 15
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Another Dysfunctional Customer Service experience!! over 3hours

I keep seeing this heading and wanted to comment............... not about rokzone's issue but about CS.

 

I haven't spoken with a CSR who can't speak English for quite some time.

 

I was so stressed speaking with non-English speaking reps I always had a headache by the time we were done.

Unbelievably awful phone calls.

 

In the future I'll hang up right away if the rep has no command of English.................... 

My hearing is the pits and those phone calls always took me to the edge.

 

Nice Change!

 

Message 12 of 15
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Another Dysfunctional Customer Service experience!! over 3hours

 

The notice that you spoke of on the eleventh unfortunately for we (both being from NYC) we involved in a 911 memorial day event. As a result we were not able to address this expressed "concern" in a reasonable amount of time. Secondly it was not made clear exactly what the nature of the infraction was given that our general store and listing practices had not changed in either number not format in many many years.

 

By what metric was the determination made that we had over extended ourselves, how is it that our rating had suddenly dropped? by what event? We had (& still do) enjoy a 100% feedback rating and had no open complaints.

 

The timing itself seemed also suspect given that we initially began contact over a delay in funds release. This is given further credence with not just the deletion of a few items but ALL, including some with active sales (that was money for us both?) pending and the deletion of the backups to make restoration difficult.

 

For the over ten years that our family has experimented in retail at your site we have always thought that the relationship between use and Ebay would have been one of a mentor, in this together shepherding it's sellers, not an adversarial one, punctuated by callus, heavy-handed responses being inflected by the very people who were assigned to protect them in the first place.

 

In closing sir, we will be drafting a summary of these recent events and circulate it to local media and the board members. We feel that we were the victim of an overreaction on the part of potentially prejudiced individual. This points to the need for theses individuals to present some form of ID also (employee or badge number) and a measure of accountability needed within your customer service experience. We were a profitable esite within your organization prior to this "intervention" now we are not! This is an action by your firm that brought harm to ours with out just cause or fair response time. Such things create opportunities of liability. We are American citizens and as such are not incumbered in either filing or participating in an action of recovery we would prefer not, but rather to work with your firm in a constructive productive and hence more profitable manner.

 

 

Message 13 of 15
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Another Dysfunctional Customer Service experience!! over 3hours

Some advise I will pass down as My  brother in law found out the hard way...

 

He called and complained about an issue with his account .. Got a little upset on the phone and then bam the ebay rep said sir we are suspending your account because your shipping charge rating to the US is over 2.0 ...

 

Called for help and got the boot ...

 

Calling them will bring attention to errors you may not be aware of or ratings nobody would have notices if you didn't call...

 

Try the boards first always .,... .

Message 14 of 15
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Another Dysfunctional Customer Service experience!! over 3hours

It is truly rare these days to hear of a happy ending as it were, but I do so truly believe that if you want the right to gripe then you also have a responsibility to report a fair gesture in return and with that I am happy to post

(despite having been and still am relisting our store for the last month and continuing so)

That Ebay came around and their new Salt Lake City customer service office intervened (Thank you Brandon!) and have removed all the blocks from our Estore, made for considerations for our inconvenience, and are now adjusting their policies to recognize the need for some variation in how they address the individual differences between different sellers actual needs.

This is good for it means that Ebay is growing as a true economy by addressing the needs of such source providers as mines do represent as the true source of all that is ultimately provided.

 

Again thank you, if you can get us a version of Turbo leister that works either in Linux or Android we would very much appreciate that as a better means of backing up our data for our windows systems spend enterley too much time being downed by virus attacks.

 

Sincerely,

Marcia & Nic

 

Message 15 of 15
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