The notice that you spoke of on the eleventh unfortunately for we (both being from NYC) we involved in a 911 memorial day event. As a result we were not able to address this expressed "concern" in a reasonable amount of time. Secondly it was not made clear exactly what the nature of the infraction was given that our general store and listing practices had not changed in either number not format in many many years.
By what metric was the determination made that we had over extended ourselves, how is it that our rating had suddenly dropped? by what event? We had (& still do) enjoy a 100% feedback rating and had no open complaints.
The timing itself seemed also suspect given that we initially began contact over a delay in funds release. This is given further credence with not just the deletion of a few items but ALL, including some with active sales (that was money for us both?) pending and the deletion of the backups to make restoration difficult.
For the over ten years that our family has experimented in retail at your site we have always thought that the relationship between use and Ebay would have been one of a mentor, in this together shepherding it's sellers, not an adversarial one, punctuated by callus, heavy-handed responses being inflected by the very people who were assigned to protect them in the first place.
In closing sir, we will be drafting a summary of these recent events and circulate it to local media and the board members. We feel that we were the victim of an overreaction on the part of potentially prejudiced individual. This points to the need for theses individuals to present some form of ID also (employee or badge number) and a measure of accountability needed within your customer service experience. We were a profitable esite within your organization prior to this "intervention" now we are not! This is an action by your firm that brought harm to ours with out just cause or fair response time. Such things create opportunities of liability. We are American citizens and as such are not incumbered in either filing or participating in an action of recovery we would prefer not, but rather to work with your firm in a constructive productive and hence more profitable manner.
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