Any suggestions on raising communication DSR?

[shari_nat]

I thought I was getting 4.9 for communication but my last 30 days score is 4.8.

Just wondering what others do and how I can incorporate new ideas.

Here is my usual communication scenario:

I send an invoice which includes a thank you for theirr purchase and details on shipping costs and time frame. It usually gets set right after the auction ends or the next morning.

Payment received notification.

Shipping notification with more details on expected delivery time.

For items that are not new, I include a handwritten note right in the package thanking them for their purchase and asking them to contact me if there are any problems with the product.

I answer all ASQ with a personal touch, within a few hours of receiving the question. No one word answers and always thank the potential buyer for their interest.



If anyone has any other suggestions I will glady welcome them.

Thanks!

Shari

[recped]

LOL i cant spell lol that's what you get when you cant get past grade 9 LOL

Too bad you didn't make it to Grade 10 (where I finished), the first class of that grade is "how to use a spell checker!" :-x

[ameroindustries]

LOL takes to much time / effort my fingers hurt ,,

[westernstargifts]

Then, I have a couple of regulars who win auctions pretty well every week and overpay shipping every single time, despite my sending them a reminder email each and every time.

Yep! I guess it doesn't sink in with some people, Xena. That happens frequently with me too. It is just the shipping thing that I don't have to refund. I have my settings set so they can't change the shipping. I think it would cause me more problems because I would have to leave it up to these same people to figure it out!!