Ask ebay to step in. Cannot find a way to do this???

[beecus2]

I have been trying to find a way to contact someone at ebay to help with an issue. I purchased an item 2 months ago and have been getting the run around from the seller. Apparently I can get ebay to 'step in' .  I have tried to find the link for this and it keeps bouncing me back to email the seller???

Any suggestions?

[reid4311]

Hi: Open up the 'resolution centre' at the bottom of the page. You'll then see 'resolve a problem'. You'll also see 'I bought an item'. Click 'I haven't received it yet', then 'continue' and just follow the steps.

[pjcdn2005]

You opened a case (item not received?) and the seller isn't responding? If it has been more than 30 days after delivery or 30  days after the latest estimated delivery date it may be too late to ask ebay to step in.   If it is after that time they will let you open the initial case/request but may not let you go further than that.

You may have to open the case on Paypal as they have a 180 day claim timeline.