Hello Canadian eBayers,
Welcome to our weekly chat. Opening up the format a little this week, I'll be with you on & off between now and sometime after 1 pm. Please start posting at your convenience.
@rose-dee wrote:
raphael@ebay.com wrote:
@pocomocomputing wrote:
From personal experience, if I find an item by search, I will then go to the sellers store from that item and then browse their store catagories. I guess I must be a dinosaur.
I do that too. But, we have numbers that show that we are far from being the majority.
I do too! I find store categories the easiest way to navigate the listings of a seller once I'm on a listing. So I guess we are all dinosaurs.
This does, as 'poco' suggests, beg the question of why have store categories at all, if the majority aren't even seeing them? I should add that, when I did have Omniture available, it was tracking visits to my store home page, and although these were lower than visits to listings, they weren't a lot lower. I guess most of my buyers are dinosaurs too.
Everything that comes with a Store can be beneficial to a seller. Some will benefit more than others, just like with any other site feature.
Even if we're all dinosaurs, keep in mind that the overwhelming minority, for sake of example lat's say 1%, is still a very large group on ~157 million buyers on eBay. If you put all those dinosaurs on one room it would have to be pretty large! 😉
@rose-dee wrote:
raphael@ebay.com wrote:
I don't think this was included in the list of features in the marketing message around the new Stores.
Raphael, is there any informational page currently available on eBay that sets out the features and functionality of the new store format? If there is, I haven't been able to find it. Could you please post the link here? TYVM!
Sure thing:
http://pages.ebay.ca/storefronts/update/
Also you can preview what your own store would look like in the new format:
http://storefront.ebay.ca/psn/edit/landing/preview
Just make sure you're logged in before clicking these links.
@pierrelebel wrote:
Raphael - it is a relatively new program offered by eBay:
http://www.ecommercebytes.com/cab/abn/y15/m07/i21/s01
"Sellers pay eBay a percentage of the selling price for ads that result in a sale (that's in addition to regular eBay selling fees, including Final Value Fees). Sellers specify the percentage they're willing to pay for a sale."
Ah, Promoted Listings. This is currently only available as a pilot on eBay.com. You can read about it here:
http://pages.ebay.com/sellerinformation/stores/promoted-listings/benefits.html
To answer dutchman48's question, no harm will come to those who don't opt into this.
@dutchman48 wrote:
raphael@ebay.com wrote:
@dutchman48 wrote:
raphael@ebay.com wrote:
@dutchman48 wrote:
Is Ebay ever going to deal with return shipping on international sales for INAD?
Buyers are returning items at whatever cost they want and expect sellers to pay. Ebay does nothing.
If the seller refuses to reimburse buyer, what does Ebay do? Neither is protected.
I have been stuck with garbage from the US and no way I will pay for return with tracking without answers to above questions.
And please, I don't know or I will look into is a no answer as these issues have been around forever.
And, why is China exempt from any of this?
If you are a buyer and need to return an item that wasn't as described, and you are unable to reach satisfactory terms withe the seller, you should simply escalate to eBay CS. If the case if sound in your favour, eBay give the seller time to accommodate for the return shipping (usually they recommend for the seller to issue a partial refund to cover for return shipping, so the buyer doesn't have to pay out of pocket) and once the item is returned to the seller, a full refund for original item price + shipping is issued. If the seller fails to comply with eBay's instructions, eBay will step in and issue a full refund, and deal with the seller directly.
Essentially, if the seller fails to make it right when you have an item not as described, just let the case get to a point where you can escalate and then ask eBay to step in. They will guide you through the rest.
Is this written in policy and if so, where?
My summary sentence above is exactly what the policy says, paraphrased ever so slightly.
http://pages.ebay.ca/help/policies/money-back-guarantee.html#description
I must be blind as I can't find that info.
One of my concerns is even if in policy Ebay doesn't follow it:
example: The buyer must return the item in the same condition in which it was received - AS IF EBAY CARES
Please cut and paste the exact policy you stated in your own words and where I would find it.
"If a buyer receives an item that doesn't match the listing description, the buyer needs to request a return from My eBay. The seller should address the buyer's concern and offer a solution, such as accepting a return, offering a replacement or refund.
If the buyer doesn't receive a response or solution, or returns the item but doesn't receive a refund or replacement from the seller, the buyer can ask us to step in and help.
If asked to step in and help, we review the item description, photos of the item, if provided by the buyer or seller, and any other information about the item that the buyer and seller provide. If we can't determine that the item matches the listing description, if the seller has already offered a return, or the seller's stated return window and policy applies, we may ask the buyer to return the item to the seller."
This is pretty much what I said.
And yes, we do care if a buyer doesn't return an item in the same condition as it was received. We do side with sellers when buyers abuse the policy.
- last edited on by
kh-leslie
raphael@ebay.com wrote:
@dutchman48 wrote:
raphael@ebay.com wrote:
@dutchman48 wrote:
I sent a cancellation request to a buyer due to he opening a dispute for non receipt on a previous order.
He agreed to cancel so the sale was cancelled.
He paid for the item about 3 weeks later. How was this possible. My Ebay shows different information the the Escalation department screen does.
Their file number is 1-52112186301
What do I do now. I don't want to deal with this buyer, he is on my blocked list, and I don't want to mail and open myself for INR claim again or allow him to leave feedback.
Basic question, why does Ebay allow a buyer to pay for a cancelled sale and again, open sellers up to buyer abuse?
It shouldn't be possible to pay for a transaction that was already cancelled. May I have he item number? The number you gave is a CS case ID number which I am unable to look up.
391169427162
I see no payment issued for this item in your My eBay, and it shows as cancelled. Did the buyer pay you directly on PayPal?
Here is what I received from Paypal
 |
Aug 7, 2015 11:31:17 PDT Transaction ID: 7FH19440HV7437847 |
Hello John Zwikstra,
You received a payment of $7.50 USD
Questions? Go to the Help Center at: www.paypal.com/ca/help.
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page.
You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings.
You received a payment of $7.50 USD
| Thanks for using PayPal. You can now ship any items.To see all the transaction details, log in to your PayPal account. It may take a few moments for this transaction to appear in your account. Seller Protection - Eligible |
|
Questions? Go to the Help Center at: www.paypal.com/ca/help.Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page.
You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings.
@rose-dee wrote:
OK, thanks for the links above re the new store format. That's a beginning at least.
Still wondering if/when we will all be obliged to go to the new format. Do you know?
It is very likely that everyone will eventually be moved to the new format, as managing two platforms is too onerous. When will that happen though, I don't think that's yet defined.
@dutchman48 wrote:
raphael@ebay.com wrote:
@dutchman48 wrote:
raphael@ebay.com wrote:
@dutchman48 wrote:
I sent a cancellation request to a buyer due to he opening a dispute for non receipt on a previous order.
He agreed to cancel so the sale was cancelled.
He paid for the item about 3 weeks later. How was this possible. My Ebay shows different information the the Escalation department screen does.
Their file number is 1-52112186301
What do I do now. I don't want to deal with this buyer, he is on my blocked list, and I don't want to mail and open myself for INR claim again or allow him to leave feedback.
Basic question, why does Ebay allow a buyer to pay for a cancelled sale and again, open sellers up to buyer abuse?
It shouldn't be possible to pay for a transaction that was already cancelled. May I have he item number? The number you gave is a CS case ID number which I am unable to look up.
391169427162
I see no payment issued for this item in your My eBay, and it shows as cancelled. Did the buyer pay you directly on PayPal?
Here is what I received from Paypal
The buyer paid you directly from PayPal. There is nothing eBay can do about that.
Folks, I have to step away for a bit but will leave the thread open for another couple of hours. Will come back around 3 to reply to any remaining posts before closing the discussion. See you in a bit!
P.S. Thanks for coming early and staying late -- much appreciated! 
@rose-dee wrote:
One last question (I promise) --
Yesterday when I logged into eBay, I was met with a screen that asked me to set 3 security questions. There's nothing wrong with that and I understand the purpose (many other sites do it). My question is why this wasn't thought of before? Is eBay running a test of some kind?
Many banking sites have 2-level security log-ins: first a password, then answer a pre-set question. Why hasn't eBay adopted this method long ago as a security measure on the site?
Security questions have existed on eBay since before I joined in 2006. We only ask members to answer these if they lost their password, not at every log in like banking sites do.
What you're seeing is part of our effort to make eBay more secure. A lot of members had never populated their secret questions or their secret answers had been scrambled at some point (this is sometimes done when an account gets taken over, in order to secure its data), so we're asking them to do so at login.
- last edited on by
kh-leslie
raphael@ebay.com wrote:
@dutchman48 wrote:
raphael@ebay.com wrote:
@dutchman48 wrote:
raphael@ebay.com wrote:
@dutchman48 wrote:
I sent a cancellation request to a buyer due to he opening a dispute for non receipt on a previous order.
He agreed to cancel so the sale was cancelled.
He paid for the item about 3 weeks later. How was this possible. My Ebay shows different information the the Escalation department screen does.
Their file number is 1-52112186301
What do I do now. I don't want to deal with this buyer, he is on my blocked list, and I don't want to mail and open myself for INR claim again or allow him to leave feedback.
Basic question, why does Ebay allow a buyer to pay for a cancelled sale and again, open sellers up to buyer abuse?
It shouldn't be possible to pay for a transaction that was already cancelled. May I have he item number? The number you gave is a CS case ID number which I am unable to look up.
391169427162
I see no payment issued for this item in your My eBay, and it shows as cancelled. Did the buyer pay you directly on PayPal?
Here is what I received from Paypal
Aug 7, 2015 11:31:17 PDT
Transaction ID: 7FH19440HV7437847Hello John Zwikstra,
You received a payment of $7.50 USD
Thanks for using PayPal. You can now ship any items.To see all the transaction details, log in to your PayPal account.
It may take a few moments for this transaction to appear in your account.
Seller Protection - Eligible
Buyer Note to seller
The buyer hasn't sent a note.Shipping address - confirmed Shipping details
You haven’t added any shipping details.
Description Unit price Qty Amount 1976 Fort McMurray Alberta Trade Token Map Voyageurs Train NO EXPIRES
Item# 391169427162$5.00 USD 1 $5.00 USD
Shipping and handling $2.50 USD Insurance - not offered ---- Total $7.50 USD Payment $7.50 USD
Payment sent
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page.
You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings.
The buyer paid you directly from PayPal. There is nothing eBay can do about that.
Here is what it shows on MY EBAY and both checkout and the $ sign are dark blue
| Buy it now |
1976 Fort McMurray Alberta Trade Token Map Voyageurs Trai... (391169427162)
Shipping cost: US $2.50
Buyer Postal code: J3A1A3
Tracking number: [Add]
Watch Count: 0
This order was canceled. View details
|
US $5.00 Buy It Now
or best offer
+ US $2.50 shipping |
10/07/15 |
|
@dutchman48 wrote:
Here is what it shows on MY EBAY and both checkout and the $ sign are dark blue
Buy it now US $5.00
C $11.75Buy It Nowor best offer+ US $2.50
C $3.28shipping
10/07/15
See cancel details Contact buyer More actions
The info you just posted suggests that the transaction was cancelled. See the link on the right "See cancel details".
When I look at this item in your Selling Manager's Sold Items, here is what I see: transaction stated as being cancelled and no blue $ icon:
