eBay

beautysuppliesc · ‎05-06-2013

I'm so pissed and frustrated and I need somewhere to talk about it!!!

I sold one product to the buyer who lived 1 hour away from my office. Then, she would like to return and refund the product. And I asked her on the ebay if this is okay for me to go to her house and pick up the item for refund. She said okay and both of us confirmed the date and time for pick up.

Then, I went to her house on exact date and time to pick up the product. However, her family were so rude to me and refuse to let me pick up the item. They asked me for the proof of my identity!! I asked what kind of proof they want, they didn't specify and just keep shouting not giving the product to me!! They said if they giving the product to me and the seller said not received, then they can't get the refund!!! They keep shouting for the professional way to return this product. and I need to bring them "professional proof". At that moment, this buyer sent me the ebay message (as My iphone pop up the message) and asked me for professional proof and she need to protect herself!!!!

(WHO else will go to pick up the product on exact date and time??? )

Then, she asked me to send a Purolator to her house and pick up the product. I said to her the Purolator also cannot provide anything to her, They just go scan and pick up the item!!!!

(How can a Purolator Truck driver can provide them Professional Proof for returning this product?????)

and she keeps sending me message on ebay everyday and blame on me that I don't provide the professional procedure to return product!! Until now, I have arrange the purolator to pick up the product!!!

(If I'm so professional and working in BIG company, I won't start small business to sell on ebay!!!!)

It's unfair to us that the buyer can give negative feedback to seller and little seller like me cannot give negative feedback to this unreasonable and ridiculous buyer!!

X-(

pierrelebel · ‎05-06-2013

"and she keeps sending me message on ebay everyday and blame on me that I don't provide the professional procedure to return product!!"

Keep it Simple: Let the buyer file a claim with PayPal and return the item to you at her expense. That is what the correct procedure is. Period.

At this point there is nothing to gain by communicating any further with the buyer.

Your feedback and DSRs are already trashed. If you wish to continue selling on eBay, you should start a new ID.

stevephinn2012 · ‎05-06-2013

Your feedback and DSRs are already trashed. If you wish to continue selling on eBay, you should start a new ID

This TICKS me off. Sorry but their feedback is trashed for selling JUNK. Feedback is there so people can "weed' out the dishonest sellers. This is not a game that you can just keep making new names. It's time Ebay took a stand and stopped this "oh well just start a new ID" idea.

Paypal and ebay know your addresses and you should only be allowed 1 selling ID. if it gets trashed it's "usually" for a good reason.

nuvistors · ‎05-06-2013

From your feedback received:

This is NOT zircon. It is cubic zirconia! They are NOT THE SAME. Its ok.

Did you really misrepresent the item so badly ?

Did you think they were the same or did you intentionally lie in your listing.

123

i*m-still-here · ‎05-06-2013

beauty: Did you drive an hour to pick up an item you sold for less than $10?

That's what it looks like, and if not then how much did you sell it for?

The buyer had a point.

If the buyer gave you the item back, then there would no way to prove that it was returned to you.

Unless you handed over the cash right then and there, that is.

Was that the plan? To refund the buyer in cash at her door?

Sorry, but your post just does not make a lot of sense as it stands.

hoppy24 · ‎05-06-2013

This is not a game that you can just keep making new names. It's time Ebay took a stand and stopped this "oh well just start a new ID" idea.

Paypal and ebay know your addresses and you should only be allowed 1 selling ID.

I am sure this will be viewed as stiring the pot... but I find it ironic YOU made this obvious secondary ID (you have a history of over 300 posts going back to Sept. of last year) You have the ability to sell or buy under this ID.

While I understand the frustration, and wanting to uphold some sort of accountability for bad/less than ideal sellers where does one draw the line? Should they allow 1 ID for selling only...one for buying only, and 1 for only posting in forums?

Also, what about someone who wants to branch out, sell other items than the ones typically listed. A new line of products, a new store front all of its own if you will. I do not see the harm in that. Would make things look more professional, and less like an online garage sale. How do you suggest to handle that situation?

Sure I did read the small phrase "1 sellers account" which kind of given you a way out, I still find it ironic that someone with a secondary ID is frowning upon duplicate accounts. If on the odd chance this is your sole ID.. a year member and zero feedback leads one to more questions.

Name changes and "under new ownership/management" signs go on all the time in the "real" business world. for various reasons. You can change names, but in the end, inferior product and service will always shine thru.

As for people selling "JUNK" The buyer does enable this somewhat. I mean look how many dollar stores are around. You seriously think you are getting top notch quality for $1.25?!?!

stevephinn2012 · ‎05-06-2013

While I understand the frustration, and wanting to uphold some sort of accountability for bad/less than ideal sellers where does one draw the line? Should they allow 1 ID for selling only...one for buying only, and 1 for only posting in forums?

in short YES---if you get 1 bad feedback and then can just start a new accout what the heck is the use of having seller feedback in the firat place??

This is a "posting" ID as many have as there is a certian member here that likes to stir the pot about peoples personal business in what they have bought in the past and what they have sold in the past. These postings are "personal" and have nothing to do with what i buy on ebay or what I sell on ebay.

by the way you can "change" your name on ebay--no problem but your feedback as a seller should follow you.

hoppy24 · ‎05-06-2013

But the biggest flaw in that plan is ..... money. Ebay/paypal in the end get more fees. They make money on the best sellers, as well as the worst. I will not say I am the best by any means and am sure I have lots to learn. but so long as i treat people politely, fairly, pack things well, and do what I can to make it a good transaction I have done my best.

If ebay could sucessfully limit people to 1 account, I am sure web based email servers would wish to do the same... not to mention facebook. Granted there is advertising revenue to be had. "We have 14 kazzilon members who could click your ad banner"

So again I understand your point of view, and I am not making this a personal attack. In fact to some point I agree with you. Just in the big picture, what you are suggesting I do not see as being a realistic policy ebay will put forth.

pierrelebel · ‎05-06-2013

"If ebay could sucessfully limit people to 1 account"

It is not a question of eBay making more money, it is a question of convenience for many people who used different accounts to buy and sell.

Personally, I have used three accounts.

One was selling with an eBay store

The other was selling without an eBay store - to take advantage of free listings offered by eBay for sellers without a store.

The third account (never used on the discussion boards) is used for purchasing. The goal here is to hide from my buyers what I buy, where I buy it and what price I pay.

stevephinn2012 · ‎05-06-2013

It is not a question of eBay making more money, it is a question of convenience for many people who used different accounts to buy and sell.

As i have stated NO problem with that--I have a problem with people who sell get 2-3-4-5 neagtives and rather than deal with them just start a new account and those that suggest that there is "nothing wrong" with that process.

Lets just do away with the feedback program all together then since this is the only mechanism out there to weed out bad sellers.

hoppy24 · ‎05-06-2013

Pierre I can understand that.... now that you have retired... Where did you buy? huh huh huh come on tell us you know you wanna! LOL jokin! 🙂 I havent used a "real" stamp on anything yet the time will come though.

I do understand where you are coming from and always enjoy your input!

pierrelebel · ‎05-06-2013

" those that suggest that there is "nothing wrong" with that process."

This is not a moral issue and nobody said there was "nothing wrong" with it. . It is the way the eBay system works, whether we like it or not.

eBay does know when a second selling ID is established by the same person, from the same household, at the same address, linked to the same PayPal account, using the same credit card, same IP address, etc.... eBay has ways to protect buyers by withholding funds and restricting the number and value of items for sale.

http://pages.ebay.com/help/pay/payment_unavailable.html

We do not live in a perfect world.

pierrelebel · ‎05-06-2013

"now that you have retired... Where did you buy?"

Most of my inventory has been purchased over the years from collectors leaving the hobby or their estates (mostly). A large portion was acquired at public philatelic auctions (worldwide) or directly from other dealers reducing their inventory.

Many were purchased here on eBay. Sometimes, it is called arbitrage. I still remember the day a few years ago when I purchased a stamp set for $10 and sold an identical stamp set the same day for $20 from my eBay store (I had many in stock). I stopped acquiring stamps nearly three years ago and have been disposing of my inventory ever since.

I also use my buying ID to purchase "stuff" that has nothing to do with stamps: presents for family members, etc...

beautysuppliesc · ‎05-07-2013

Hi, I'm not the manufacturer. I'm just selling the product bought from suppliers. I just put whatever the suppliers told me what it is. They said it's Zircon. So I put Zircon.

I double check with the supplier, They still said that is Zircon. What should I do???

Besides, I'm not selling the Real Diamond Ring for big value. Those are just clearance items, I was only selling for $8.00 + shipping. Should I take the item to exam it before I sell those thing?

beautysuppliesc · ‎05-07-2013

The product I sold are big size little machine. So, I just want to settle it. Get that thing back and refund to her.

After few month dealing with ebay buyer, I found that they usually don't read the details. If they don't like your stuff. They will found many excuses and give you negative feedback. it's very difficult to avoid as I'm selling beauty stuff.

You stuff are more easy and not difficult as mine.

reallynicestamps · ‎05-07-2013

Two things to keep in mind. Every group has a lunatic fringe and if the average IQ is 100, then half the population has an IQ below 100.

And another. The minimum wage in Ontario is 17 cents a minute. If your sale did not make you a profit of at least that for every minute of your time, you would be better off pouring coffee at Timmie's.

I agree with pierre that new sellers have to know when to fold an ID and move on. Two bad buyers (and from what I see, those buyers fit into one of the categories I mention above.) will hurt a new buyer much more than the same buyers would hurt a seller with thousands of feedback.

Use these experiences to make yourself a better seller.

One tip: I suspect you are selling from a catalogue and do not have your items in hand when you list them. This "dropshipping" is not a good idea. You have heavy competition from your wholesalers thousands of other sellers and most of the time you are being charged full retail for the item. (If the wholesaler did not ask for your sales tax number, you are definitely being charged retail.)

SELL WHAT YOU KNOW: KNOW WHAT YOU SELL. Don't sell things you do not have in your possession. And particularly, do not claim items are in Ontario, when they will be shipped from overseas. Paying duty and sales tax on the doorstep will not please your customer.