CAN SOMEBODY FROM EBAY HELP ME HERE ??? PLEASE !!!! :) :) :) :) :) :)

[for_baby_and_you]

English is my second language... so maybe this is why I don't understand some of those changes 😞

I see a lot of sellers getting upset over those changes but eBay is ignoring us 😞 but maybe you could take a few moments and try to explain some things to us?


1.
Why accurate item description is bad? I always thought that it was good if I describe my item accurately 😞 so what is the difference between accurate and very accurate?
2.
Why eBay think that is bad if my customer is satisfied with communicating with me? Again I always thought that if my customer is satisfied I did a good job.

3.
I do my shipping every day... but my ratings are below quickly 😞 should I start shipping 3 or more times a day? Seriously what should I do to be considered very quick ?

4.
And this one I'm not getting at all... if I offer free shipping, why my customers are asked if my shipping charges are reasonable? and if they find free shipping reasonable, why my ratings go down?

5.
I did check in English dictionary, and according to it neural is not the same as negative If you don't believe me you can check it by yourselves... or maybe I was looking in wrong dictionary? please help me understand why neutral is same as negative?



I hope you VIP in eBay will not ignore me...

[whoscloset]

How crazy is this....

I went from Lowered to Advantaged in search in less than 8 hours. Does anything else outline just how ridiculous judging a seller on only 30 days worth of activity is?

I figure by tomorrow at this time I'll probably be lowered again. LOL

[whoscloset]

advantaged = raised

As you can see, I really don't pay that much attention to my Dashboard. hehehe

[miriam@ebay.com]

Hi for_baby_and_you,

I am here ... I may not always be posting, but I visit the board everyday and answer questions as I can. However, being the Community Manager is only part of my job, and there are times when the other parts take priority. So if I am not actively responding, it does not mean I am actively ignoring you.

I'm gathering up all the comments from this board and will put them together in a single document. Then I meet with our country manager, our head of Trust and Safety and our Product manager to share the ideas.

There's some stuff that's not going to change in the near term - the use of Best Match, for instance, is part of a larger corporate strategy that I am not anywhere near qualified to comment on. However, we are testing our own Best Match algorithm here in Canada for eBay.ca, and the suggestions here could be used to refine the testing process.

The comments regarding having different DSR thresholds for discounts for Canadians are well-taken ... it's something we've discussed here in the office as well. I'd be interested in hearing what folks here think would be a reasonable DSR threshold for Canadian sellers.

jakeeangel, I'll bring the case you've outlined above (of the buyer changing the shipping amount and refusing to pay the correct amount) to TnS as an example.

To re-iterate, everyone here in this office (and at every eBay office, I would argue) understands the issues at hand for sellers. However, most of the changes have only been in place for a couple of weeks, and we need to allow time for the global marketplace to function and sufficient data to be gathered before any conclusions can be drawn. I'd like to be ready with suggestions in hand when that time comes to ensure that your voice is represented at the table in a constructive fashion. This is my goal in this exercise.

Please continue to offer up your thoughts on this thread. Realistic suggestions are most welcome.

Thanks,

Miriam

[tea_past_times]

Ok Miriam, here's a thought you can share.

Sellers are Ebay's customers. Ebay should offer the same level of service to their customers, that Ebay expects us to offer our customers the buyers.

See how that works. Take care of Sellers Ebay, because we are your cutomers and we are leaving!!

Let us take care of the buyers, they are OUR customers, not yours. The buyers pay YOU nothing. I do!!

Look after your customers Ebay.

The sellers are your customers.

[tea_past_times]

Got it?? Repeat after me:

THE SELLERS ARE OUR CUSTOMERS, WE SHOULD MAKE THEM HAPPY
THE SELLERS ARE OUR CUSTOMERS, WE SHOULD MAKE THEM HAPPY

[tea_past_times]

It's not that hard a concept is it?? Happy customers, mean more business. STOP raising fees. STOP screwing with search results. STOP running phoney promotions. STOP persecuting the sellers. STOP allowing buyers to run amok. STOP forcing us to use your overpriced service Paypal. STOP deleting discussion threads that criticize you. STOP playing games with listing counts. STOP offering less and less for more and more money. STOP!!!!

[tea_past_times]

Just Stop itX-(

[jakeeangel]

Thanks Miriam and say hi to Zach for me. 😉 I hope he's keeping well.

I know you take a lot of flack but I and I'm sure others as well appreciate you coming in here reading, listening and actually responding. I can't remember the last pink that did that going back even to the days of Carly.

Hardly any of them ever visited the PS board and if they did it was to post links to certain announcements. Thank you for showing an interest and actively participating on the boards. I know it's not all you do but I've never understood why those job was the community board manager (or something like that) to not participate. You'd think that was part of the job.

I'm glad you do and look forward to meeting with you at eBay Live.

Oh! and is anyone from Canada's T&S team going to be there?

[for_baby_and_you]

Trust and Safety team ....

should we cry ? :_| or laugh :^O

I don't trust them and for sure I don't feel safe here any more

[miriam@ebay.com]

Hi jakeeangel,

Thanks for your kind words. I will indeed be at eBay Live next week and am looking forward to meeting folks in person for a change. 🙂

As a matter of fact, eBay Canada's head of Trust and Safety and our supervisor of Customer Service Trust and Safety will be at the eBay Canada booth. Bear in mind that they won't have access to your account information and may not be able to answer very specific question on the spot.

That said, both of them are smart, experienced and exceedingly competent.

Thanks,

Miriam

[for_baby_and_you]

so Miriam did you have a chance talking to those VIP of eBay? do you have any news for us?

[brandeddivas]

Hmmmm......no response..........how familiar.

[craftycatsattic]

Jakeeangel said:

"Your wording on the subject referring to Mutual Cancellation. The wording 'Unpaid Item' needs to be removed from a mutual cancellation offer. It scares buyers & they think there's going to be a blackmark on their record if they accept a sellers offer."


I have to STRONGLY AGREE. I have a few regular buyers that forget what they bought from me in the past and purchase duplicate items they don't need. As a GOOD seller who values REPEAT business, I willingly "CANCEL" the transaction with an...UNPAID ITEM DISPUTE? Lol, the time and care it takes into letting them know that it's just a FORMALITY. They really have to change the wording on that one!

ANOTHER PROBLEM: The "cancelled" item remains in your list of items to be paid (buyer or seller) until the seller marks it as PAID which it isn't. If you do not do this then when you invoice for other items the item gets tagged on at CHECKOUT even if you haven't included it on the INVOICE.

I have experienced this as both a buyer and seller and the entire process is a major PITA.

[stevec8858]

To be honest it isn't about changing eBay it is about adapting. The strong will survive. I am happy to get rid of a bunch of horrible sellers and clean up the streets so to speak. We should be focusing on adapting to the program and letting eBay evolve and grow and the bugs will work themselves out. Of course there are issues but mostly not with eBay. Canada post is primarly the problem with horrible shipping times and rates outside the country. I claim a dozen items a month on insurance it is alot of extra work and a pain in the butt. I attended eBay live and as a Canadian it could have been better because everything was geared to the .com market. Canada post wasn't represented and it would have been nice to hear about what is instore for .ca. However I can assure you the people I talked to who work directly for eBay are sellers and buyers like you and me and they know what sucks and doesn't suck about eBay. I am confident these issues will be addressed over the next few months. In the mean time I have to adapt to the new system and be successful or be eaten alive. You have a choice! Everyone complained like mad at eBay live about the changes and very few people saw the positives in them. It could be much much worse than it is. Improvement takes change and risk. Life is only 1% what happens to you and 99% how you react!

My 2 cents

Steve

[cartoonsinabox]

Lets all follow like sheeps... Ebay made this in 2 worlds :
1) The good sellers that bend down and take it and say nothing (take my money, I love it) ;

2) The bad sellers that complains too much and risk to lose everything (Maybe thats why they went to Ebay live(paid there own plan ticket & other expenses to have a say) to complain that the "new changes" were not fair to all sellers and have to be adjusted).

My 2 cents

Frederic

[miriam@ebay.com]

Hello all,

As I've mentioned on previously, I've taken all the constructive feedback and commentary from this thread and shared it with the appropriate senior managers here. I have also sent some of the ideas to the people who work on the different flows in question - Feedback, Best Match, Seller Dashboard, UPI, etc. - as they consider next steps.

I don't anticipate anyone is going to write me back immediately and say "wow, great idea, we'll have that live to the site by end of next week." That's unrealistic for a site and business of eBay's size and complexity.

This is about getting good ideas into people's minds and inboxes, giving them more good options as they adjust the system going forward.

I apologize for the lack of quick gratification, but I appreciate the input and hope to see some of your suggestions come to fruition as we adjust the new systems.

As always, you are welcome to email ideas to me as well at miriam@ebay.com.

Many thanks,

Miriam

[stevec8858]

It's one thing to say "This system could be better by doing this..." Than just complaining about it. Most all systems are flawed including the old system eBay had but you adapt to it and work within it's structure. You can't please everyone all the time. Perhaps some suggestions about how to save money on fees and get the same or better results would help.

Just cause someone complains doesn't mean they are bad. Usually it is because they don't understand something fully and I agree that eBay should have been better at communicating how this system works. I currently am asking questions everyday trying to figure this system out. I find that most don't have the answers I am looking for so I just ask someone else. Someone has to know eventually and I will get the answers. It would be easier if all the staff new and could answer any question but it just isn't realistic.

I am just trying to calm the storm and look at this from a business prospective. I have to be profitable... so I have to adjust. I will know in a month or two for sure but I think I am more profitable now than ever.

Regards,

Steve