@ricarmic wrote:
There is more than one way to deal with problem buyers. If you check my feedback, it is currently 100%, however I have received negatives/neutrals in the last year. They were from problem buyers, as bad or even much worse actually than the example here. I left non-confrontational responses to the neg/neutral and followed the ebay process to report the buyer when appropriate. Apparently other sellers must have reported them as well, because they were NARU'd and along with that, away went the negatives/neutrals from my feedback too. I did not have to do anything extra, I didn't call eBay to ask for anything to be removed, it naturally was removed as the process unfolded. Unfortunately patience is required as the neg/neutrals were there for a few months before the buyer did enough bad things to get zapped.... but ultimately they were removed.
My own belief is that following the reporting process is more effective in protecting other sellers than placing comments in feedback, and it avoids the possible loss of potential customers who happen to read negativity from the original comment, however that is simply my opinion...
You cannot have negative feedback removed simply because a buyer was rude with you. The item in question that happened here was damaged in the mail (according to the buyer. He never provided me with any photos, was rude in his replies when I asked him about the item and to provide me with info. Again, even after offering him a full refund, he refused and left negative feedback, which I was then told I could do nothing about by ebay.
My recourse to let other sellers know, was my reply to his feedback (since I cannot leave anything besides positive for him).
There are plenty of bad buyers, several of which I have had to deal with, mostly non paying buyers.
