Damage dispute+$112 brokerage fees

[og604]

So I sold an item for $425 that had minimal damage and it got damaged even more when he received it.

He filed a dispute and paypal favored in his case naturally.

He shipped it back to me with ups and they wanted $112 at the door for the package so I said come back on tuesday with the package again so I can decide what to do. I shipped it to him with canada post/usps and he said he didn't get any duty fees.

With the further damage to the item it is probably worth $200 or less now and paypal says they can't credit me for the fees or charge the buyer.

What should I do now?

[brandeentertainment]

Whether you accept the return or or not if you refund the buyer and it is within the allotted time you should be able to cancel transaction and get fees back .. If it is past the time i would contact and ebay and fight nail an tooth as it is hard to have an items received and returned inernationally within the alloted time frame and i have personally had ebay and paypal cancel transaction over 60 days old so I get my fees back..

As for the duties you either eat them or don't ....

The damage if you insured it I would accept the return pay the duties and fight with Canada post for the insurance if it was damaged in transit...

[femmefan1946]

Do you want the (more damaged) item for resale or not?

If you think you can resell it, at any price, then pay UPS and get some of your money back when and if it sells.

If you don't, refund the customer, who did return the item, and let UPS do what it will with the junk.

Americans can't just drop a parcel to another country into the nearest mail box as we can. Shipping to Canada (or Russia or Germany or Thailand) requires a trip to the Post Office which can take a lot of time. And time is money.

UPS will pick up at the door. The cost of shipping by UPS is about the same to the shipper and all parcels are tracked,which is required by Paypal in a Dispute.

The UPS charges will be a mixture of their brokerage fee (a percentage of the value your customer put on the parcel), sales taxes (a percentage of the value again) and possibly duty. Your customer had to pay similar fees on the $425 item too.

Both of you can get taxes and duty refunded by calling CBSA (in your case, I don't know who Americans should phone). The number is on the back of the UPS invoice for their fees. The reason for the refund is that the item is returned merchandise.

And your customer's reason is that he has returned the merchandise.

Neither the postal systems nor the courier will refund their brokerage fees. This is a payment for services rendered and not a tax.

Paypal will refund the customer if you don't. Then they will come after you for the money and the dispute will go on your selling record. If you refund the customer without a fight (and remember the customer did not get the item in the condition you described, even overlooking that you were selling a damaged item to begin with) then there will be no black mark on your record and you are slightly more likely to get positive (or no) feedback and to keep reasonably high DSRs.

Unwanted advice. The usual reason for damage in transit is poor packaging by the shipper. Because postal terminals are mechanized and automated, you must package to withstand a drop of two feet, followed by having a 50 pound parcel dropped on top of yours. These numbers reflect the maximum sizes of packages travelling on conveyor belts.

[og604]

So I could get the $112 brokerage fees refunded by cbsa?

He did not have to pay a ridiculous brokerage fee as I stated in the first post. He said he didn't have to pay any duties all because I shipped with canada post+usps instead of ups.

Is there any way ups will lower or remove the brokerage fees considering my situation and should I accept the package even if they don't?

I filed an insurance claim with canada post for the damaged item but I haven't filled out their form yet.

[pjcdn2005]

So I could get the $112 brokerage fees refunded by cbsa?

You should be able to get back any duty and taxes paid but they will not refund any amounts that UPS charged for their service....brokerage fees, etc.

[widgetc]

I think there is a procedure wher you can choose to clear the parcel yourself to avoid UPS fees. You might have to post a uery here to find out how.

[inuk_the_polar_bear]

Why are you not filing an insurance claim with CP?

[femmefan1946]

I would suggest that rather than filing your damage claim by email or through the website, that you wait until Tuesday and PHONE the lovely ladies in New Brunswick.

You may still be asked to fill in the form, but in my occasional experiences with late or missing shipments, the phone ladies are smart and fast about solving problems. They are also apparently human beings (did I mention New Brunswick?) and are allowed to process on the spot. I have from time to time recieved my refund cheque in a few days after talking to them.

The web forms go through a more precise process and the processors are ..... sphincter challenged.

Just my opinion of course.

[og604]

What do you mean phone the people in New Brunswick?

I called canada post to file insurance claim and they filed a service ticket and sent me a form with details they needed that told me to send the details in an email.

[melissasminis]

I don't think it's right you shipped it to your customer with Canada Post and they didn't have to pay any fees at the door, but they sent it back to you with UPS with fees, doesn't sound right to me.

[trikiliki]

You also might want to verify whether the "more damage" is really more damage to your original item or if you were shipped back an even more damaged item that the buyer wanted to trade for yours....

[og604]

Yeah, I thought they knew what they were doing since they had a ton of feedback so I didn't bother asking if they were shipping with usps...

Never imagined I would actually have to pay $100+ just to get a broken item back to give a refund (first time I had to deal with a damaged item claim).

Kind of unlikely and hard to tell since it was originally damaged in a different piece (there are 2 seperate pieces).

[maximus7001]

The last time ups tried to gouge me like this all I did was go down there (ups) and pick up the forms for brokering the item myself. Then took those forms a few blocks away to canada customs along with my documents about the product return ect. Filled out their forms as well and didnt pay anything since it was a product return, then they stamped the ups documents as cleared for me to pickup, then back to ups, grab my package and leave. $0 incurred, only 1 hour of my time.