eBay

grace11roses · ‎11-07-2016

Just wondering.... It was found that I had entered an incorrect shipping address. Not true! I always pay via Paypal, but the tracking history was all messed up due to a mistake made by Pitney Bowes. Anyway, the case was closed (NOT in my favour) and I appealed it. Does anyone ever win an appeal?

momcqueen · ‎11-07-2016

Yes but you need to call and speak to a real person in Customer Service to plead your case. When the cases are opened and closed by bots, they miss most if not all the subtleties. Have all your information at hand and be prepared to speak to multiple people and levels of CSRs until you get someone who finally understands what you are saying to them. If you know you are in the right, be polite and firm until you make your point loud and clear in a meaningful way. Don't take 'no' for an answer. But be polite. There is nothing to be gained by rudeness to these poor folks who take the calls.

Good luck. Come back when you need more advice.

View solution in original post

momcqueen · ‎11-07-2016

Yes but you need to call and speak to a real person in Customer Service to plead your case. When the cases are opened and closed by bots, they miss most if not all the subtleties. Have all your information at hand and be prepared to speak to multiple people and levels of CSRs until you get someone who finally understands what you are saying to them. If you know you are in the right, be polite and firm until you make your point loud and clear in a meaningful way. Don't take 'no' for an answer. But be polite. There is nothing to be gained by rudeness to these poor folks who take the calls.

Good luck. Come back when you need more advice.

grace11roses · ‎11-07-2016

Thank you kindly, mjw. Unfortunately, I failed. But at least I tried. I couldn't get past the first line. These things happen, though and it's time to move on. Your answer was perfect, but the CSR wasn't.
Best Regards

kitschnvintage · ‎11-07-2016

Hi ~ may I ask something ? What kind of case are you trying to appeal? You mention Pitney Bowes in your question ~ did you not get an item in the mail but tracking shows it as delivered through the GSP?

grace11roses · ‎11-07-2016

Hello ModernOwl,
I didn't get the item. What happened was rare and complicated. Pitney Bowes used the same shipping label for two items. Canada Post refused to scan my item because the bar code had already been scanned. My full tracking history is a total disaster and very difficult to interpret. At any rate, I lost the appeal. My money is with the seller and I have no hope of receiving the item. the CSR got fed up with me, saying I was repeating myself, so I capitulated. Oh well. As my late father used to say sweetly and sagely, "It's only money; move on."
Thank you for your interest.

momcqueen · ‎11-07-2016

I really think that if you call back and get another CSR, your outcome will be different. You could also try bringing this directly to the attention of eBay Canada staff on Wednesday at Board Hour.

grace11roses · ‎11-07-2016

Wednesday@Board Hour sounds good. May I ask you where to find this service? At what time is the Board Hour? I suppose I go to Community and then.........? I'd like to give it a go. Thanks so much for pointing this forum at to me.

momcqueen · ‎11-07-2016

Join the Weekly Board Hour where eBay Canada staff will be available every Wednesday to answer questions from 1PM - 2PM Eastern. http://community.ebay.ca/t5/Weekly-Chat-Session/bd-p/23000000073

The staff person who mans this post is Raphael and he leaves the thread open overnight now, usually, so that more people can participate but it's best to post early so that he has the most available time during business hours to look into it for you.

Good luck. I have faith this can be resolved for you. I think you had a bad CSR experience.