Ebay emailing buyers with better deals

I got an email from ebay this morning. First time I had got an email like this, that tells me they found an item I've been watching for a better price. I knew they showed other sellers items on listings but to actually start emailing buyers saying "hey, buy from this person instead" **bleep** ebay. How long have they been doing this?
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Ebay emailing buyers with better deals

Wow that's a first - playing sellers off against each other - that's actually pretty disgusting if it is true.

__________________________________________________________

Old enough to know better. Young enough to do it again. Crazy enough to try
Message 2 of 13
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Ebay emailing buyers with better deals

"I got an email from ebay this morning."

 

Are you 100% sure the message was actually from eBay?

Message 3 of 13
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Ebay emailing buyers with better deals

Are you actually currently watching that item in an ongoing auction?  I don't think anyone other than eBay would have access to that information.

 

If it's not an ongoing auction it's very common for eBay to "find" similar items to those you were watching once an auction has ended for you to buy. 

 

It's also possible that you watch many items of the same type and some have ended and the bot is reacting to that.

 

 

 

Message 4 of 13
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Ebay emailing buyers with better deals

Oh, it's from ebay alright, and the only thing that matters is the price, condition does not account for anything.

 

So say you were watching a brand new item for $20, ebay will send you a message showing you a used one for $10, saying why don't you buy this instead. Happens all the time now.

Message 5 of 13
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Ebay emailing buyers with better deals

Since I really only watch one type of item and many have ended I get this all the time.

 

The system has learned what I like and I get inundated with eBay's finds everywhere I look.

It doesn't even have to be on eBay.

 

They sneak in everywhere and no site is safe from eBay's finds for me.

Message 6 of 13
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Ebay emailing buyers with better deals

Even better ebay is constantly trying to sell me my own stuff!!!!

I sometimes open the items, apparently their ROBOSENDER doesn't check to make sure the finds they are showing me aren't already mine!!

This is especially true of my items on sale......

Message 7 of 13
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Ebay emailing buyers with better deals

Sorry I may have been confusing, "sometimes I open my own items"...
Message 8 of 13
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Ebay emailing buyers with better deals

This was first reported on an industry blog awhile back. I wrote a thread, let me find it....

 

https://community.ebay.ca/t5/Seller-Central/eBay-Diverts-Shoppers-to-Competitor-Listings/m-p/314276/...

 

As a practise, it's a bit contentious because sellers feel like their competitors are being rewarded for hard work, and buyers are worried they'll click on something they didn't mean to buy because they thought it was another item from someone different. 

Message 9 of 13
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Ebay emailing buyers with better deals

Two times in the last couple months I have had people buy a lot that was either not the lot they thought they were buying of mine or it was markedly different from what they thought they were buying and I don't think it was even my lot they thought they were buying.

In the most recent example what the buyer thought they were buying wasn't even anything I offer so I am very confused as to how that happened.

I just chalked them up to more glitches.....
Message 10 of 13
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Ebay emailing buyers with better deals

I've been receiving one of those emails on an item that's not even on my Watch list.

Meanwhile my Watched Items are ignored. And I wouldn't mind a better deal on poly envelopes than the ones I've found. Though I'm pretty happy with those too.

Message 11 of 13
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Ebay emailing buyers with better deals

Oddly, I was getting 'Watched Item Ends Soon' notifications for items that had sat briefly in my Shopping Cart. Looong after they had been emptied. They had never been watched. I was doing a 'combined shipping' experiment for another seller, wanting to make sure their rules were being properly applied. They were, my cart was emptied, I went about my other business. About ten days later (or more) when those items were starting to end, I began to get notifications at the Top Right Bell here. 

Message 12 of 13
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Ebay emailing buyers with better deals

I got another one of these emails this morning. Today's email was only going to save me $3.
These are different than the "watched item ending soon" emails. They're simply "buy this one instead" emails.
I also didn't even think about it the other way that I might get lucky & someone is told to buy something from me thinking it's something different that they were watching.
Message 13 of 13
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