eBay

tip-top.deal · ‎11-30-2005

I've sold an almost new looking, nice patterned florentine tray. Not knowing the exact material content I didn't specify anything in my description. Buyer now left me a message of disappointment, because the tray isn't made of real wood! and she expects a full refund incl. shipping costs. Because of the size, shipping charges exceeded the items value. Return cost and refund would eliminate each other. So I offered to refund half the item cost and she keeps the tray. Fair deal I though... not to the buyer, she declined my offer. Need advise from any expert in customer service before collecting a neg. feedback!

alero0 · ‎11-30-2005

If in fact a Florentine tray should be made out of real wood then I would say she should get a full refund. If there are different types of Florentine trays made out of other materials then I would say that you made a generous offer to refund half her money because she should have asked you if it was a wooden tray before bidding.
I have no idea if these trays are suppose to be made out of wood or not but I think you should try to find out.

alero0 · ‎11-30-2005

I just Googled Florentine tray and found a couple of sites selling them describing them as made from composit wood. They were also made in Italy. I think where they are made is more important than what they're made of.

Harvey

tip-top.deal · ‎12-01-2005

I've found the same site, stating composite material and in fact still don't know what it exactly means! But the tray was stamped as being made in Italy - so I never had the feeling that I misrepresented anything.