That seller account belongs to Best Buy. Well, technically, they have a company called Deal Tree and it's all done through them. It's all warranty claims, shipping damages and write offs that they try and recoup some money from. I recall before I left Future Shop that they were losing 4 million dollars a year on cell phone warranty claims.
They aren't that great at organizing things and often send the wrong product (or better product!). One nice thing is if they do mess up they give you a free return label. Lots of monkeys that work in those warehouses.
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