Global Shipping Program

I encountered a seller using E-Bay's Global Shipping Program and neither he, or I, understood how this works. I have bought many items from the US to Canada, always shipped directly to me woithout a hitch.

On an expensive set of binoculars I bought yesterday from an seller in Alaska, I had a panic attack when I saw the confirmation e-mail sent to him from Paypal told him to ship the item to a KY USA address, instead of my Calgary Alberta Canada address. When I asked the seller to send it to me, an not that US address, his response was that it was my screw up.

After a couple yours on the phone waiting to talk to Paypal and then EBay, I finally got some straight answers, that the seller had signed up for the Global Syipping Program, and when a seller does so, he is instructed to ship the article to an E-Bay shipping centre in KY USA, and when it gets there it is forwarded back to my address in Canada...

It would have saves a ton of aggrivation if E-Bay would educate their sellers on what will happen regarding that shipping address, and why are they not marking the adds with info or a marker icon that will help purchased recognize when the item will be first shipped to a distant redistribution warehouse in KY USA.

Not very thorough for an organizatoin that processes so many sales. The next survey I am asked to fill out will relect that.

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Global Shipping Program

On an expensive set of binoculars I bought yesterday from an seller in Alaska, I had a panic attack when I saw the confirmation e-mail sent to him from Paypal told him to ship the item to a KY USA address, instead of my Calgary Alberta Canada address. When I asked the seller to send it to me, an not that US address, his response was that it was my screw up.

 

Well you can target your complaint more directly than that. I am astonished that your seller would be so rude (presuming that you are quoting him and not using hyperbole).

When you get the item and leave feedback, whether your feedback is positive or not, you will be asked to leave Detailed Seller Ratings. Probably, since most sellers are fairly competent and professional, you will leave 5 Star ratings for Accurate Description, for Shipping Time (which is how long it took for him to mail it , not how long it took to get to you) and for Shipping Cost.

 

But on Communication?

The lowest Rating is One Star. The norm is Five Stars. What do you think is applicable?

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