eBay

msmaggie060 · ‎05-05-2013

I agreed to do a mutual cancellation for a buyer (she bought a crochet pattern, then realised she didn't crochet). Got confused at first when I realised I had opened a case - cancellations now go through the Resolution Centre and look just as if I had opened a case against my buyer! Wish we had been informed of these changes in advance!

The good thing is that I rec'd my fvf fees back and also got the ebay portion of my shipping fees returned to me! (Buyer paid for shipping and I refunded before doing the cancellation and after buyer asked/agreed to accept the cancellation).

Before you say anything, please note that I always file UID's when a buyer does not pay for a purchase, but in this case agreed to the mutual cancellation because I felt it was an exception.

clipmart · ‎05-05-2013

I've done more mutual cancellations that have been paid for this month than I did in sales. It's just too easy for people to purchase and not read what they are buying.

pjcdn2005 · ‎05-05-2013

I think that they have been going through the resolution center for more than a year? I can see the last 18 months of cancellations in the Resolution Center right now...I don't remember if they were showing up there before that.

pjcdn2005 · ‎05-05-2013

I've done more mutual cancellations that have been paid for this month than I did in sales. It's just too easy for people to purchase and not read what they are buying.

Do you always do a mutual cancellation rather than an unpaid item claim?

msmaggie060 · ‎05-05-2013

I think that they have been going through the resolution center for more than a year? I can see the last 18 months of cancellations in the Resolution Center right now...I don't remember if they were showing up there before that.

pj, I don't know if they were showing up in the Res Centre before, but a mutual cancellation didn't open a case before the latest ebay changes. At least, not for me, I sent one about a month ago for a buyer. Now everything goes as if a case is opened and I wish that buyers and sellers had been better informed. I was surprised so I can just imagine what a buyer would think.

pjcdn2005 · ‎05-05-2013

MsMaggie, How did you know a case had been opened?

I have a mutual cancellation that I opened on April 30 and I haven't any indication that I opened a "case". It is showing in my resolution center but as I said, all my mutual cancellations for the last 18 months show up in there.

msmaggie060 · ‎05-05-2013

pj, mine came up just as if I had opened an unpaid item case in the resolution centre. The only difference was that I had a choice of unpaid item or cancellation. I don't think it was even call "mutual cancellation", just cancellation, with 5 or 6 choices afterwards. Its closed now so I can't check further, but it does call it a case opened and now closed under my cases. Possibly the difference is because mine was opened May 4th and yours is in April? Could be something that started in May.

Plus feedback can be left. Maybe because for some reason she paid after she asked me to cancel?

pocomocomputing · ‎05-05-2013

I had a cancellation go through on Mar 18, 2013 and it was in the Resolution Center. I remember at the time that I thought it was strange that it was going through the Resolution Center.

pjcdn2005 · ‎05-05-2013

You're right, it is called a case in the resolution center but I think of a case as something that can count against you if not settled. A cancellation isn't like that so I guess I don't think of it as a 'case". It's just semantics.

Plus feedback can be left. Maybe because for some reason she paid after she asked me to cancel?

You can always leave feedback with a cancellation but not an unpaid item case. I don't have time to look right now but I believe that starting this month, feedback can't be left or will be removed if a case is lost. But....I did assume that this didn't apply to a mutual cancellation.

so I could be wrong.

femmefan1946 · ‎05-05-2013

How can a Mutual Cancellation be "lost"? I suppose if the buyer refuses the MC, that would be a loss. But the wise seller chooses when to use the MC (with feedback) and the UID (no feedback).

I agree that this is just a case of semantics.

EBay seems to have " simplified" ending of transactions, confusing things in the course of events.

cumos55 · ‎05-05-2013

In order to get FVF fees back... and do a mutual cancellation.

A seller always has had to go through the Resolution Centre to get final value fees credited.

A seller either says...

(1) The buyer did not pay. a Unpaid Item Dispute

Or

(2) Transaction has been cancelled.... Mutually agree to cancel

This has been going on for years

What has changed???

no1buys4free · ‎12-05-2013

It is no longer an option on the sellers drop down list, the one that says report a problem, now you either get to the resolution center by other ways or you report the buyer and just choose other and write a comment like ebay mutual cancellation and tell ebay to put this tab report problem back on the sellers list, and then you get to contact customer service and report a problem, just a bunch of running around.