How do I change from a monthly store subscription to a yearly subscription?

Been trying to do this for months since the changes were announced.  Note that I am being charged $19.95 for a monthly subscription.  When I get into the site, I can't do anything.

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Go to the 'manage your store' page. On the bottom left of...

Go to the 'manage your store' page. On the bottom left of that page click on manage subscriptions.  Under Active subscription you'll see your store name....click on 'change level' on the right.

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