eBay

shake268 · ‎03-06-2015

I tryed talking to him and still nothing I tryed to open a case and it just sayes it will be there on the 16 but I payed 20 bucks for fast shipping any tips on how to fix this ?

femmefan1946 · ‎03-06-2015

First off , this is mail order.

While it is possible to cancel an order within an hour or so of purchase, after that you are dealing with the postal system.

Don't worry, if it has been shipped it will arrive. If the seller is in North America, this may take around 20 days.

What do you mean by 'fast shipping" ?

Twenty dollars to ship a laptop would be very very low. It costs $12 to ship a paperback from Ontario to Alberta if it is over 3 cm thick and/or 500 grams, for example.

Where is the seller?

Was he using the Global Shipping Program?

Has he given you a shipping date and which service he used? Did he provide a tracking number?

For a laptop the tracking number is what you want. That will tell you where the laptop is at the moment. Don't panic if it says it is in Kentucky. That just means your US seller used the GSP. The laptop goes to a central shipping plant and then is transferred to Canada. Again, this takes about 20 days.

If the seller is in Asia however, be suspicious. It may take up to 96 hours to open an Item Not Received dispute, but if an Asian seller is not responding, open it as soon as possible.

The seller will be required to either provide the tracking number or refund you. If he does neither Paypal will refund you and go after him for their money.

This is also true for North American sellers, but the chances of fraud are slightly lower.

shake268 · ‎03-06-2015

I payed 36 dollars for shipping and its first class shipping

shake268 · ‎03-06-2015

And it sayes that its NOT shipped yet and he won't anwser

femmefan1946 · ‎03-07-2015

You tell us that you paid $36 and it is First Class shipping.

If this is from the USA, then he is using First Class International Package.

This is not a fast method of shipping and actually I don't think it is trackable across borders, although it was for a couple of years.

If you are really concerned, ask ONCE more for the tracking number (there will be one to the US /Canada border). If there is no response, and you are unwilling to wait for 20 days from purchase, which is, in my experience, the normal delivery period.

The first step is contacting the seller. You have already done that.

Move to Step Two and open a Dispute.

If the seller cannot prove delivery within the PO's delivery time, either he or Paypal will refund your original payment.

Meanwhile the parcel is probably on its way. Opening a Dispute often makes the parcel magically appear in your mailbox. Murphy's Law.

Note that you will probably have to pay duty and sales tax as well as a $10 service fee before Canada Post will release your parcel.

If you receive a refund before the parcel arrives, you can either refuse it, and it will return to the seller (eventually but that's not your concern) or you can pay the seller back his refund using Paypal's Send Money option and keep it.

Ethically you cannot have both the money and the laptop.

I don't have the USPS website handy, but this is Canada Post

https://www.canadapost.ca/cpo/mc/personal/productsservices/send/parcels.jsf#Rates

You can see from their charges that shipping heavy items across borders for speedy delivery is expensive.

femmefan1946 · ‎03-07-2015

Hmm- for some reason part of a sentence disappeared.

Here is the Resolution Centre.

http://resolutioncenter.ebay.ca/

There are some limits on how soon a dispute can be opened.

shake268 · ‎03-08-2015

Yes I should get a tracking number I payed 9 bucks for shipping and got a tracking number

shake268 · ‎03-08-2015

I payed the import charges when I payed for the lap top

nubian_treasures · ‎03-09-2015

How do you know the laptop hasn't been shipped yet? It may not have been delivered yet but that doesn't mean the seller hasn't shipped it out to you yet. You must be very patient with online purchases and especially if they are international. The item has to clear customs before it is delivered to you.

In the US, the Federal Trade Commission says that a seller must have purchase delivered to the buyer in 30 days. A week is a long way from 30 days.

Be patient.

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Non payers should get unpaid item strikes and be added to block bidders lists. Period.

reallynicestamps · ‎03-09-2015

by shake268 on ‎03-08-2015 11:51 AM

Yes I should get a tracking number I payed 9 bucks for shipping and got a tracking number

Comments are basically invisible. So I am reprinting yours here.

Nine dollars for shipping a laptop is too low to get tracked shipping to Canada. The lowest USA to Canada shipping for that approximate size and weight would be $25 or more (First Class International Parcel) and that does not get tracking or Confirmation of Delivery. And it's just basic parcel with a pretty name, nothing faster.

Nine dollars is waaaay too low to buy rapid service. You are still looking at 15 to 20 days from purchase to delivery.

Your seller used the Global Shipping Program. For something of the value of a laptop (over $50) this is a sensible move for her and for you.

She shipped it with domestic tracking, to Kentucky, where the GSP plant is located. There it was put on a truck headed for Canada with thousands of other packages. Once it crosses the border, which is fast since all the import fees are prepaid, it gets transferred to a Canadian shipper, usually Canada Post, sometimes CanPar.

The GSP has a tracking number for their internal use, but your parcel is moving from one shipper to another pretty rapidly. It's on its way, but it won't arrive for another week or more.

It just won't.