I bought an item, and now he doesn't ship to canada?

reemzee95
Community Member

I recently just bought an item form this buyer, and i doubled checked the shipping, it was worldwide (excluding some countries) but Canada wasn't one of them. It even gave me the estimated amount the shipping would be to Canada. A day after the payment cleared, the buyer emails me saying he can't ship to Canada and opened a cancellation case and refunded my money! Is there anything i can do at this point? he's not messaging me back, I'm trying to reason with this person and see if there is extra money towards shipping i can pay!!!!

Message 1 of 5
latest reply
1 ACCEPTED SOLUTION

Accepted Solutions

Re: He sent you a transaction cancellation? Decline it. You w...

 

<<after ... payment ..., the [seller] ... refunded my money! Is there anything i can do at this point? >>

 

Hello 'reemzee',

 

You mean is there some way you can force the seller to backpedal and accept your payment

and send you the item after all?

No.

 

If the seller has emailed you a Request for Cancellation you can choose to decline it, since you

obviously do not wish to cancel.  If you are really in a fume about it you could report him as a

non-performing seller.

 

And certainly you can leave feedback.  At this point, however, I strongly suggest you do not leave

any form of negative.

Doing so will make you look far worse and do more damage to you than it will to the seller.

 

Moreover, considering how block-happy so many sellers are, you may find that others remove

your bids and block you from their items because of it.

Sellers are petrified of people who leave negatives too quickly.

 

You have a very small score and have thus far only left one feedback.  If the next one you

leave is negative, - it will look like you leave negatives half the time.

 

We don't have a lot of colour choice, and since you did get your money back and only lost a bit

of time, in this case the best course of action may be to leave no feedback at all.

Feedback is always optional, so you never have to leave it.  Sellers cannot leave negatives for

buyers, but they are very watchful about what kind of feedback is left by others.

 

If you buy much on ebay there will be times when they leave you no choice but negative.  This

does not seem to me to be one of those times.

Never mind about leaving a neg to 'enlighten' future prospective buyers.  It would be foolish to

damage your own ebay reputation for the sake of 'others'.

 

You will have to find another seller if you still want to buy that item.  Be sure to read the entire

listing from top to bottom, and ask any questions before bidding.

 

As for this current transaction, the best thing you can do for yourself is move the listing from your

Purchase History to your Archives, and then put it out of your mind. 

 

Good luck.

 

View solution in original post

Message 3 of 5
latest reply
4 REPLIES 4

Re: He sent you a transaction cancellation? Decline it. You w...

He sent you a transaction cancellation? Decline it. You will need to select the decline option. This way the seller doesn't get a refund on their fees. If there was a valid reason for the seller not to sell, like he doesn't ship to Canada, I would advise you to agree to the cancellation but the seller hasn't given a valid reason to cancel the sale so decline the cancellation and leave negative feedback stating the seller refused to sell and leave low DSR stars.

**********************************************************************************

Non payers should get unpaid item strikes and be added to block bidders lists. Period.
Message 2 of 5
latest reply

Re: He sent you a transaction cancellation? Decline it. You w...

 

<<after ... payment ..., the [seller] ... refunded my money! Is there anything i can do at this point? >>

 

Hello 'reemzee',

 

You mean is there some way you can force the seller to backpedal and accept your payment

and send you the item after all?

No.

 

If the seller has emailed you a Request for Cancellation you can choose to decline it, since you

obviously do not wish to cancel.  If you are really in a fume about it you could report him as a

non-performing seller.

 

And certainly you can leave feedback.  At this point, however, I strongly suggest you do not leave

any form of negative.

Doing so will make you look far worse and do more damage to you than it will to the seller.

 

Moreover, considering how block-happy so many sellers are, you may find that others remove

your bids and block you from their items because of it.

Sellers are petrified of people who leave negatives too quickly.

 

You have a very small score and have thus far only left one feedback.  If the next one you

leave is negative, - it will look like you leave negatives half the time.

 

We don't have a lot of colour choice, and since you did get your money back and only lost a bit

of time, in this case the best course of action may be to leave no feedback at all.

Feedback is always optional, so you never have to leave it.  Sellers cannot leave negatives for

buyers, but they are very watchful about what kind of feedback is left by others.

 

If you buy much on ebay there will be times when they leave you no choice but negative.  This

does not seem to me to be one of those times.

Never mind about leaving a neg to 'enlighten' future prospective buyers.  It would be foolish to

damage your own ebay reputation for the sake of 'others'.

 

You will have to find another seller if you still want to buy that item.  Be sure to read the entire

listing from top to bottom, and ask any questions before bidding.

 

As for this current transaction, the best thing you can do for yourself is move the listing from your

Purchase History to your Archives, and then put it out of your mind. 

 

Good luck.

 

Message 3 of 5
latest reply

Re: He sent you a transaction cancellation? Decline it. You w...

Thanks so much for your advice! I moved on and bought a phone with a trusted seller 🙂
Message 4 of 5
latest reply

Re: He sent you a transaction cancellation? Decline it. You w...

The same thing happened to me (clearly says it does ship to Canada), but I didn't get the chance to decline, I just got notice of a refund. I contacted the seller to ask about shipping it to the US to pick it up (I would have had to pay duty anyway) but she has not replied. The other ads she has posted for the same items say the same thing.
Message 5 of 5
latest reply