12-23-2015 07:12 PM
Here are some facts about this transaction I recently had:
- a buyer sends me a Best Offer on an item
- I thought it was too low, so I counter-offered with just a note saying this was the lowest price I would accept if bought alone
- buyer refused the counter-offer and I thought that was it
However, a few days later, buyer chose to buy the item after all. How can a buyer do that after refusing the counter-offer? I do not know... I did not think it was possible...? Anyway, he buys and he pays after I sent him my invoice. I don't know why, but I had a bad feeling on this transaction from the start... I should have trusted my gut, but I shipped anyway.
This afternoon, buyer sends a message telling me that he received the picture today and that it has a bent corner and a crease below the signature. I reply with my apologies and ask for a picture of the damage. I also mention that if he is not satisfied, he can send back for a full refund.
He replies that he cannot send pictures because it is hard to take a picture of a crease (as a side note, this is true, but when it happened to me, I was always able to take some good pictures under the right light). He also says that he won't spend anymore money on this picture and that he will keep it but will leave negative feedback.
I reported him through the "Report a buyer" button, because he left a LOT of negative feedbacks in the last month. I have a feeling it is not the first time he does this kind of thing... but from this point on, what else can I do? I did not reply to his last message yet. Will wait for your advice before doing anything. Thanks!
12-24-2015 01:17 PM
@lady.stark wrote:I thought I did not have it set up like that, because I recently went through all my listings to revise them, but I just checked and I must have forgotten this one. Now I understand better why he was able to send another offer and why it was automatically accepted. Sorry for the confusion!
I'm sorry, I didn't realize your buyer had ended up purchasing the item at the declined offer price. You are right that if you had an automatic accept/decline set up on this Best Offer, he would have been able to get through if his offer was within the limits you stipulated.
Although I think some sellers see the auto accept/decline feature as a help in managing Best Offer, I have never wanted to use it, as there have been reports of buyers "testing the waters" by making offers until they hit rock bottom. It appears this is what your buyer may have been doing.
Let us know how it all turns out please, as this could happen to any seller.
All the best to you for the holidays!
12-24-2015 02:05 PM
Yes, best of luck with it, and Merry Christmas to everyone here who celebrates it. The final of my outgoing toys was delivered by Canada Post to its recipient an hour ago so I am officially dropping dead for a few hours to rest and then plan to celebrate with my family. I'll be back to start the Boxing Day Markdowns soon. Woo. Hoo.
01-13-2016 07:47 PM
Well... after sending my email, I did not get any response from the buyer. I thought he had decided to keep the item and not return it. But no.... we waited patiently until my rating was the lowest (only 2 feedbacks in one month) and bam! left his negative.
I will try to have it removed, although not immediately. I have a pretty big cold and cannot speak (lost my voice). I will probably drop an email to Raphael and see if he can do something. If not, I'll try calling customer service when I feel better.
I just checked his feedback left for others. He always leave positive feedback to ONE seller (and it's always the same seller many times over the years). But he also left another negative along with mine to another seller. Claiming the same thing... item was bent or damaged. It is clearly a pattern to: 1- get free items or 2- hurt competition (he is also selling autographs).
01-13-2016 11:18 PM
What a shame. Call ebay when you can. I had the same cold and it took forever to shake it. Best of luck to you with this. Hopefully, you can find a just resolution with it.
01-14-2016 03:17 AM
2- hurt competition (he is also selling autographs)
When you talk to eBay this is a key point you need to slip into the conversation as in "blah blah blah blah AND he's a competitor in the same category".
01-14-2016 09:31 PM
Oh God, I really can't believe this... please take a look at the response he left to my response....
Not only does he give me 1 star across the board, which is totally not fair at all, but he dares call me a liar when HE is the liar! I DID ask for photo proof. I DID offer complete refund back and forth if he returned the photo. I am totally baffled by his behavior.
I really REALLY hope I get my voice back soon so I can call customer service to have this totally unfair feedback removed!
01-14-2016 09:36 PM
01-14-2016 09:44 PM
No, I did not leave him one. I always wait before leaving feedback. I wish we could have 2 lines each to tell our side of the story. It is not fair for the sellers if the buyers can reply with lies.
01-15-2016 05:22 AM - edited 01-15-2016 05:23 AM
Hello 'lady.stark',
<< please take a look at the response he left to my response.... . . . I am totally baffled by his behavior.>>
Wow, that's really shocking. But when you consider that he is a competing seller, I think that explains what he is up to.
You will have your voice back soon and when you do, spend as much time as necessary on the phone to ebay to get that
entire mess removed.
Ebay will see all your messages - as well as his. And as the other poster mentioned, proving to ebay that this guy is
a rival seller who seems to think this is a good way to eliminate competition may even damage his account, especially
when ebay sees all the negs he leaves.
He may also have a lot of 'notes' on his account that are not visible, - if he has done this to other sellers. A member who
behaves that way should be booted, - he poisons the environment for everyone.
Best wishes for a speedy recovery, and do not let this go until you are left with a clean slate.
01-15-2016 07:15 AM - edited 01-15-2016 07:20 AM
Curious to see if you can have it removed.
It doesn't sound like FB extortion to me. The buyer stated that he was going to leave NFB. He did not threaten that IF you don't do A, then he would leave NFB.
It certainly looks like you were cooked from the start, but trying to prove that the buyer left NFB solely because you compete with him is another story.
Can you post the item number?
I understand how you feel.
I recently had a buyer leave me NFB in retaliation. (Not this id.) It was glaringly clear to all who looked at the case that the buyer had been my seller in a previous transaction which resulted in a case being filed.
There was no question that it was retaliatory NFB.
My seller/buyer emailed that the item arrived broken. I apologized and refunded immediately.
My seller turned buyer was even able to leave me a "1" for shipping time even though I was able to prove that the item had arrived in the US within days of payment.
I was told that unless the buyer clearly stated that the FB was retaliatory, that it would not be removed.
In your case it will be even more difficult to prove that the buyer left you NFB only because you are his competition.
How do you PROVE that the buyer bought from you for the sole purpose of trashing your ratings?
You can't.
Furthermore, leaving a negative comment on the PFB you leave for the buyer is probably not a good idea.
In my case, the only thing that resulted from my calls to eBay was that I got another black mark because I left a negative comment to the FB I had left for my seller/buyer.
01-15-2016 07:42 AM - edited 01-15-2016 07:44 AM
PS: I just saw that in the follow up comment that your buyer stated that you didn't ask for proof of the damage and that you refused the return.
It sounds like you can prove that this is a lie and your buyer isn't sharpest crayon in the box.
Maybe that will give an edge when you call eBay and ask them to remove the FB.
01-15-2016 06:49 PM - edited 01-15-2016 06:54 PM
I am truly sorry for what happened to you. Retaliatory feedback is as unfair as this situation I am in. 😞
I know that proving he wants to hurt competition is almost impossible to do. Taken alone, there is almost zero chance to prove it.
However, I counted the feedbacks he left in the last month. He is very clever, in the sense that he clouds his negatives between positives as a seller and a LOT of positives to the same seller. In the last month, out of 9 sellers he bought from, he left 7 negatives. That is 78% of his feedback left for sellers.
In the last 6 months, he purchased things from 6 other sellers: 2 got positives (other than the previous one), 2 had feedback revised (probably a negative at first) and 2 were negative. That is 4 neg out of 6 = 67% negatives.
So, out of 15 different sellers, 11 got a negative. That is a LOT. I hope eBay will see that!
By the way, I tried to find a phone number in the Online Customer Service, but all I got was links to report a buyer. The phone option is not available for all the subjects I chose. Can someone point me in the right direction? I did not totally recover my voice, but I can talk a bit. Since Raphael did not answer my message, my only option now is to try Customer Service.
Of course, I *could* also try to negotiate a feedback revision with this guy, but I don't want to give him the satisfaction of winning. Even over a $13 item!
01-16-2016
09:13 AM
- last edited on
01-16-2016
10:51 PM
by
kh-leslie
I guess there's no way for you to show us who your buyer was, is there?
Curious to see how he competes with you.
Just call eBay.
Trying to get FB removed because someone leaves a lot of negatives might not work.
I know of no eBay rule that states that buyers are restricted because they left too many negs, but try it.
I think that if you can show that your buyer lied in that follow up comment you'd have a better shot.
01-16-2016 10:39 AM
Hello again, 'lady.stark',
I'm glad to hear you are feeling a little better. You really caught a whopper there, didn't you.
<<I tried to find a phone number in the Online Customer Service, but all I got was links to report a buyer. . . .
Can someone point me in the right direction?>>
The easiest thing would probably be just to use the number 'sylviebee' provided. But the way I get through to a number
and pass code is:
Click the Help & Contact at the top of the page.
Scroll down to the bottom button that says Contact us and click that.
From the 1) buying/selling/account offerings that appear at the top of the next page, choose Selling,
then pick Resolve selling problems.
Under that, choose Appeal a defect or feedback.
From there scroll waaaay down to the bottom of the page and click 2) the Call us button to get a phone number and pass code.
Also, I think no matter what you say on the phone ebay will see how the land really lies and recognize that you did
all you could and the buyer steadfastly refused to assist in his own complaint. From the feedback link I provided earlier
in the thread here, ebay says they will remove feedback when:
A buyer has shown a pattern of leaving disproportionately high rates of low Feedback or low detailed seller ratings.
In light of the stats you have provided, this clearly qualifies. Sellers trying to ruin other sellers is not new, so gather up
all the **bleep**nal you can against this person and focus on his violating ebay's policies and codes as much as possible.
Telephone attendants hear whines about "unfair negatives" all day long so you will want to calmly demonstrate how this
guy is using his account to be deliberately destructive.
<<course, I *could* also try to negotiate a feedback revision with this guy,>>
You do what you must, but I would strongly advise against this. A request for revision is usually reserved for those
situations in which a genuinely annoyed buyer can be mollified with a partial refund or a sincere apology or something.
If you give him money and he revises, he will most certainly leave a neutral which you may not be able to get removed
at that point.
Moreover, an attempt to seek a revision on your part will make it appear as though you admit to being at least partially
at fault. Instead, when you are feeling well enough, call ebay as often as you need to and get the whole thing taken off.
(Sometimes you will find a particularly intransigent person on the phone so all you can do is gently thank her for her time
and call back later when you're up to another round.)
Best of luck
01-16-2016 10:43 AM
Haha, good grief! I got bleeped. The word means armaments, ordnance, ammunition, . . . you know the one.
Sheesh, . . . censorship has truly gone too far.
01-16-2016 11:01 AM
I agree that you should not give up pursuing this with eBay. If you get nowhere with the first CS agent, ask for a supervisor. If that doesn't work, bring this up at the next Wednesday Board Session and catch Raphael while he is around.
Personally I think it would be a huge mistake to try to negotiate with this idiot over revising his FB. It will just give him more ammunition, and more satisfaction that he's got you in a corner. Please don't do it. Work through eBay.
If this buyer has the history of leaving negatives that you've described, eBay will be able to see it. They will also be able to see if he is a seller of similar items. I personally think you have a better than 50/50 chance of getting all those nasty FB remarks (and the DSRs) removed, so it's worth the time and effort. And you never know -- this might just be the final black mark that gets him restricted or removed from eBay.
By the way, I do think this buyer's threat of using FB (however veiled) to get what he wants will help your case. Don't hesitate to mention it when you call eBay.
I have a feeling that a seller like you with a good record will have this mess cleaned up by eBay. I've been surprised lately to see how many times eBay CS has -- ultimately -- acted in a decent seller's best interests in removing unfair FB, etc., even if it did take several phone calls and a lot of waiting.
Best of luck with all this, and please come back and let us know the outcome.
01-16-2016 11:15 AM
@dmil8030 wrote:
Haha, good grief! I got bleeped. The word means armaments, ordnance, ammunition, . . . you know the one.
Sheesh, . . . censorship has truly gone too far.
![]()
LOL -- I just saw what it was they bleeped. How absurd, although I imagine it was a "bot" censorship. It's similar to what the bots keep doing on these boards with the ID of 'toby*bleep*zu', where the last 6 letters of his ID are the name of a tiny lap-dog from the orient, you know, the Sh--zu. Ridiculous.
Let's hope a real live moderator would not have blanked out the middle of your word just because a few letters happened to line up in a descriptive but hardly offensive noun for the anterior part of the human body.
I suppose that means we can't discuss nuclear **bleep**nals then? Or the recent excellent documentaries by that CBC reporter, Adrienne **bleep**nault? Or the possibility of **bleep**nic toxicity in local streams? Or **bleep**nio Hall? Ha-ha, chew on that you robotic morons.
Down with the bots!
01-16-2016 11:18 AM
Well, well, the bots zapped that message before it even got posted! LOL
I guess I've used up most of my Board Brownie Points for this year. No more "bleepable" words from me for a while.
01-16-2016 12:27 PM
<<Well, well, the bots zapped that message before it even got posted! >>
But it was wonderfully funny to read, all that!
I don't mind 'bleeps', really, I think they're funny. I just read them as they are and don't put anything into it.
Like those little dogs, -- bleepzus.
I once had a post removed because of the word "feckless". That takes not just one but two uneducated people.
One to report it and one to remove it. It means aimless, frivolous. But I suppose some people just see an f and a c and a k
and just naturally leap to the obviously erroneous conclusion.
Well thanks for that raucous good laugh. A super way to start my day.
01-16-2016 04:01 PM
If you offered to refund and pay for return shipping, you should mention that to cs as well. If the buyer wanted to keep the item and get a refund even though they could have sent it back at no cost to them, they are asking for something that isn't part of the transaction.
As recped mentioned, also focus on the part that they are a competitor.