Here are some facts about this transaction I recently had:
- a buyer sends me a Best Offer on an item
- I thought it was too low, so I counter-offered with just a note saying this was the lowest price I would accept if bought alone
- buyer refused the counter-offer and I thought that was it
However, a few days later, buyer chose to buy the item after all. How can a buyer do that after refusing the counter-offer? I do not know... I did not think it was possible...? Anyway, he buys and he pays after I sent him my invoice. I don't know why, but I had a bad feeling on this transaction from the start... I should have trusted my gut, but I shipped anyway.
This afternoon, buyer sends a message telling me that he received the picture today and that it has a bent corner and a crease below the signature. I reply with my apologies and ask for a picture of the damage. I also mention that if he is not satisfied, he can send back for a full refund.
He replies that he cannot send pictures because it is hard to take a picture of a crease (as a side note, this is true, but when it happened to me, I was always able to take some good pictures under the right light). He also says that he won't spend anymore money on this picture and that he will keep it but will leave negative feedback.
I reported him through the "Report a buyer" button, because he left a LOT of negative feedbacks in the last month. I have a feeling it is not the first time he does this kind of thing... but from this point on, what else can I do? I did not reply to his last message yet. Will wait for your advice before doing anything. Thanks!
