eBay

matt66ms · ‎11-24-2016

I won an Ipad, received it today and all that was in the box was a half eaten tim Horton muffin in a bag. Does ebay customer service have a phone number?

ypdc_dennis · ‎11-24-2016

@matt66ms wrote:
I won an Ipad, received it today and all that was in the box was a half eaten tim Horton muffin in a bag. Does ebay customer service have a phone number?

Open an Item-Not-As-Described claim through ebay.ca (see Help&Contact link at bottom of page).

momcqueen · ‎11-24-2016

Wow. Just wow. On the bright side, you now have somoene's DNA evidence to support your mail fraud case.

The previous respondent is correct. Go to the Resolution Centre and open an INR. Also, take and send photos. Was the box tampered with? Could it have been intercepted along the way? Customs opened it? Any note like that? Did it come from the Global Shipping Program? Was the box such that it was obvious there was something good (a device) inside?

I would think this next bit of advice is obvious but don't accept an offer to replace at this point. Ask for your money back, you may have to return the half-eaten muffin (with tracking) but do so. Follow all the instructions given to you by ebay very closely. And don't leave your feedback until the case is closed.

But wow.

esclyons · ‎11-24-2016

i would be checking the weight declared on the postal sticker, that should be a clue as to if it was mailed with the product in it..i really doubt a seller would do this. they wouldn't be in business for very long.

esclyons · ‎11-24-2016

i see the seller is in canada, and is their first sale..so who knows, good news is paypal will be holding the money anyways..

momcqueen · ‎11-24-2016

It's really a mystery to ponder: what the perpetrator of this particular scheme hoped to gain. A tablet that sells for almost a grand isn't likely to be something a buyer will simply shrug off if they instead get a half a muffin in the mail. Plus, there is the 21-day paypal hold on funds for new sellers for reasons like this. Muffin insurance.

femmefan1946 · ‎11-25-2016

Don't go anywhere near Customer Service on this.

The automated system works faster and more accurately.

Do you really want to explain Tim Horton's to a nice young lady in the Phillippines? Or that a donut shop sells muffins to a minimum wage worker in Utah?

The Resolution Centre is at the bottom of this page.

Open the Item Not As Described dispute.

The first suggestion is that you contact the seller.

Don't get hung up on this.

Given the value the shipment was tracked and (probably) signed for. And the seller is in Canada.

He should be sending you a Return Shipping Label.

When he gets it back, he should be refunding you, which takes a few minutes. No more.

If you have any arguement with him, escalate to a Claim.

The seller will be told by eBay to send the label. The seller will be told by eBay to refund you.

If he does neither, he loses the case and you are refunded by eBay. You might even get to keep the muffin.

Do tell the seller that you will cooperate with the postal inspectors on this. That will either convince him of your bona fides, or scare him about getting the law involved.