I purchased a new item from ebay, but the seller sent me one with defect, what shou I do?

[b905920]

I purchased the item--3rd Generation MK802 II Android 4.0 Mini PC Google TV Box Internet Wifi Player,Item Id: 140840190119   from  hopezone001, about one week after I got the item, I found that every time when I installing the Apps it says No SD card, I contacted with the seller, they let me change another SD card, then I purchased another SD card, it still same as it was; I e-mailed the seller, they said it has software problem, they sent me the website link and encouraged me to download from website and upgrade the software, I told them I'm not a computer guy i am just a ordinary user, I could not do that. but they keep telling me to do the upgrade according to their directions, I tried but it getting wrose, it even cann't turn on the WiFi after upgraded the software. seller asked me to send it back for exchange, but the postage cost even more than I buy a new unit and the seller is not willing to cover it, but I think this postage cost due to the seller sent me the defective item with software problem, so the seller should cover it, now we are in dispute, and they didn;t even answer my e-mail, what shoul I do now?

[heidilynn0_3]

Hi .. Your options are limited as PP/Ebay cannot help. Claims must be filed within 45 days and explains why seller is not responding.

Even with a claim , PP requires return at your expense with delivery confirmation/tracking and as you are now aware is expensive. Should be considered when ordering bulky/heavy items from IE Asia.

If payment was funded with a credit card , call the 800 # on reverse and inquire about a chargeback. Have all transaction details on hand when placing the call.