eBay

coxengines · ‎05-05-2010

A customer bought and paid for merchandise today. We received the PP payment notice that the funds were in our account and we could ship. An account check verified that the funds were indeed credited.

Later we received a PP email saying that the seller had canceled the transaction:

Notification of PayPal Payment Cancellation
Hello Laketown Investments Ltd.,
A pending PayPal payment by bank transfer to you has just been canceled by the sender.

An account check showed the transaction reversed and the notation:

Total Amount: $145.30 USD
Fee amount: $0.00 USD
Net amount: $145.30 USD
Date: May 5, 2010
Time: 08:08:40 PDT
Status: Canceled

Can buyers now cancel payments after the money was sent? Scary at best ?:|

Anyone ever heard of this?

Bernie

bighillbargains1 · ‎05-05-2010

I only had one case where the buyer paid by e-check and when I told him that I will ship the item as soon as his check cleared, he cancelled that e-check payment and sent a new instant payment so he didn't have to wait.

Maybe his bank cancelled the transaction.

craftycatsattic · ‎05-05-2010

Scary! Did you ship already?

surplusdealdude · ‎05-06-2010

Was this a European buyer, by any chance? They have a different system over there.

Imagination will often carry us to worlds that never were. But without it we go nowhere. Carl Sagan

pierrelebel · ‎05-06-2010

Fee amount: $0.00 USD

That does not make sense, does it?

coxengines · ‎05-06-2010

This was not an e-cheque. It was a payment from a buyer in Germany. We get e-cheques every week and we are familiar with such.

The payment credit only lasted a few minutes (I could have withdrawn it to our bank account in that time) before it was canceled.

I shipped his merchandise anyhow yesterday as it's an established repeat customer and dropped him a line. He will pay us today or tomorrow, I am not worried about that.

What concerns me more is that such is technically possible. What happens when a seller ships and the payment is canceled later?

Although, in retrospect, it does not really matter as payments credited can bounce a week later when the buyers bank does not honour the payment. That happened 2x to us so far (both buyers made good shortly thereafter). That is the reason we also ship on uncleared e-cheques; seems to be same crap-shoot as confirmed payments.

As for the zero fees, Pierre, no idea, sorry.

Bernie

canleafmart · ‎05-06-2010

A customer bought and paid for merchandise today. We received the PP payment notice that the funds were in our account and we could ship. An account check verified that the funds were indeed credited.

Later we received a PP email saying that the seller had canceled the transaction:

Notification of PayPal Payment Cancellation
Hello Laketown Investments Ltd.,
A pending PayPal payment by bank transfer to you has just been canceled by the sender.

An account check showed the transaction reversed and the notation:

Total Amount: $145.30 USD
Fee amount: $0.00 USD
Net amount: $145.30 USD
Date: May 5, 2010
Time: 08:08:40 PDT
Status: Canceled

Can buyers now cancel payments after the money was sent? Scary at best ?:|

Anyone ever heard of this?

Bernie

Bernie, same case I am dealing with ECHeck, customer requested to cancel the eCheck after payment is made but eCheck was not processed nor cleared by Paypal, I cancelled it. Status showed just you mentioed. Yesterday I receive the paypal email, they are trying to get the payment, buyer bank is decline the request. I think buyer can also cancel the payment. it mentioned on the paypal email, when buyer send eCheck. Yes buyer can cancel the eCheck at their financial institiution. like Stop payment.

Accept challenge with smile! ((:-))

canleafmart · ‎05-06-2010

Zero Fees Concern, echeck is cancelled STatus. That why you don't see fees. Zero Fees.

Accept challenge with smile! ((:-))

pierrelebel · ‎05-06-2010

" buyer in Germany.'

It is often a problem.

Check the original message you received from PayPal about that payment. What did it say?

surplusdealdude · ‎05-06-2010

Paypal can cancel an echeck if the cancellation notice comes through fast enough.

They've never defined what "fast enough" was, mind you, and I always thought that only the seller could do it (through a refund, for instance).

Imagination will often carry us to worlds that never were. But without it we go nowhere. Carl Sagan

coxengines · ‎05-06-2010

Pierre,

This is the original message (unformatted). Seems clear that we got paid:

May 5, 2010 08:09:34 PDT
Transaction ID: 7XL3699748032562W

Hello Laketown Investments Ltd.,
You received a payment of $145.30 USD from (pp@eagletrade.eu).
To see all the transaction details, please log into your PayPal account. It may take a few moments for this transaction to appear in your account.
PayPal Seller Protection: - Eligible
Buyer information
EagleTrade UG (haftungsbeschränkt)
pp@eagletrade.eu
Instructions from buyer
None provided
Ship-to address - Unconfirmed
EagleTrade UG (haftungsbeschrän
Brunnenstr. 30
D-63628 Bad Soden-Salmünster
Germany Shipping method
Not specified
Description Unit price Qty Amount
Cox 049 / 051 Model Airplane Prop / Propeller 5 x 4 BK
Item #: 390182783941 $9.95 USD 5 $49.75 USD

Cox 049 / 051 Model Airplane Prop / Propeller 6 x 3 BK
Item #: 370362532493 $11.95 USD 5 $59.75 USD

Cox 049 / 051 Model Airplane Prop / Propeller 5 x 3 STB
Item #: 370365065246 $9.95 USD 3 $29.85 USD

Subtotal: $139.35 USD
Shipping: $5.95 USD
Insurance: $0.00 USD
Total: $145.30 USD

Receipt No:
Please keep this number for future reference, as your customer doesn't have a PayPal Transaction ID for this payment.

coxengines · ‎05-06-2010

And, again, this was NOT an e-cheque. We get those all the time and know what they look like.

This one even had the Print Shipping Label beside the payment.

Bernie

canleafmart · ‎05-06-2010

And, again, this was NOT an e-cheque. We get those all the time and know what they look like.

This one even had the Print Shipping Label beside the payment.

Bernie

If it is a echeck, paypal simply clarified it a echck. also if an instant payment. it will mentioned instant. if you look into paypal email as "payment type'. you will know how buyer paid.
Most common problem with eCheck in Germany or here north america, If seller ship the item and buyer cancel the check, buyer may not return the item at their cost in the event of cancelled order. It involve eBay dispute as unpaid.
Surplus if you are fast enough you may cancel the echeck within 24 hours receipt if paypal has not start processing and your eCheck is in "pending position".

Bernie , I don't see the paypal fees with order, you undisclosed it? I always check the payment type and country. sometime buyer send payment either address confirmed but payment is unverfied. BEWARE!! unverified payment is mean trouble! it could be fraud payment or paid with credit cards that is invalid. CAUTION !!!

Accept challenge with smile! ((:-))

coxengines · ‎05-07-2010

I am unsure what part some of you don't understand 🙂

It was an INSTANT PAYMENT and NOT an e-cheque.

There is no such thing as unverified payment, only unverified addresses and we ship to those all the time, no problem.

We also shipped on this canceled payment because we have dealt with this buyer many times.

The Paypal fees were there when the payment posted but later, when the payment was canceled, fees did not show.

I did call Paypal yesterday and, in true form, were clueless.

The customer said that it was an administrative cancellation from Paypal and he did not initiate the cancellation. It had something to do with his Paypal account that he has to sort out. He did not specify what and I did not ask; after all, he is a customer.

I am going by the premise that these reversals are done within minutes or seconds as opposed to hours. Anything else would be scary 🙂

Bernie

pierrelebel · ‎05-07-2010

"what part some of you don't understand "

I do not understand an instant payment with no fee. That is what does not make any sense to me.

Was it a payment from a buyer? or a refund from a seller? or something else?

Why no PayPal fee?

surplusdealdude · ‎05-07-2010

Paypal has been showing a lot of glitches lately, been happening for about 3-4 weeks now, ever since they added 2 huge accounts.

Perhaps the "Glitch" was that no fees were deducted and Paypal reversed it, intending to run it through again, but their computer forgot.

Imagination will often carry us to worlds that never were. But without it we go nowhere. Carl Sagan

coxengines · ‎05-08-2010

My last reply was deleted by the cybercops lol so here is a revised version.

Yes, it was a payment from a buyer in Germany and the PP email had the subject line:

PayPal instant payments received

The funds were posted, accessible, and a Print Shipping Label link active.

My point was simply that it is technically possible to have a payment reversed by PP without a buyer initiating such or a dispute being filed.

The customer claims that he did not initiate the cancellation and I believe him. He did mention having to straighten something out with PP and he also paid again this morning.

Bernie

surplusdealdude · ‎05-09-2010

They aim to keep us hopping, don't they?

Imagination will often carry us to worlds that never were. But without it we go nowhere. Carl Sagan

canleafmart · ‎05-11-2010

My last reply was deleted by the cybercops lol so here is a revised version.

Yes, it was a payment from a buyer in Germany and the PP email had the subject line:

PayPal instant payments received

The funds were posted, accessible, and a Print Shipping Label link active.

My point was simply that it is technically possible to have a payment reversed by PP without a buyer initiating such or a dispute being filed.

The customer claims that he did not initiate the cancellation and I believe him. He did mention having to straighten something out with PP and he also paid again this morning.

Bernie

If your customer did not initiated the cancellation, then who did??? If paypal is find unauthorised action on payment, then payment will be reversed to payee. Pierre, when you see payment on cancelled status like eCheck, paypal don't show the fees it charged "o.00. if an instant payment was made, when payment is refunded or cancelled status, You will see " - dollar credited to payment".

Bernie you had good customer, that he paid you again. I believe he had some issue with paypal or on his side "nothing todo with you". you got payment- ship item that is your concern dear.

tale care!

Accept challenge with smile! ((:-))