Is it now possible to cancel a Paypal payment?

[coxengines]

A customer bought and paid for merchandise today. We received the PP payment notice that the funds were in our account and we could ship. An account check verified that the funds were indeed credited.

Later we received a PP email saying that the seller had canceled the transaction:

Notification of PayPal Payment Cancellation
Hello Laketown Investments Ltd.,
A pending PayPal payment by bank transfer to you has just been canceled by the sender.

An account check showed the transaction reversed and the notation:

Total Amount: $145.30 USD
Fee amount: $0.00 USD
Net amount: $145.30 USD
Date: May 5, 2010
Time: 08:08:40 PDT
Status: Canceled

Can buyers now cancel payments after the money was sent? Scary at best ?:|

Anyone ever heard of this?

Bernie

[pierrelebel]

"when you see payment on cancelled status like eCheck,"

Once again, that was NOT an echeck. An instant payment should show a fee at time of receipt and cancellation.

The fact no fee was shown lets me to believe there was another problem with this transaction.

Thankfully, it has been solved.

[coxengines]

This likely had something to do with the fact that the payment was funded with a bank account that did not have sufficient funds.

Bank-to-bank transfers are de rigeur in Europe and it's is usually in real-time. The credit to us only lasted less than 2 minutes, which would substantiate that.

Anyhow, no worries and there was never an issue with the customer per se; it was more an issue as to the fact that reversals with instant payments are possible.

Bernie

[canleafmart]

Bernie, I guess buyer initiated the 1st attempt by eCheck rather than Instant, Second attempt was instant, You could be right , if reversal happened due to NSF in Bank account of buyer. It good to know it been solved!

[coxengines]

First attempt was instant payment. The payment notification from PP said instant payment and the payment was also posted as an instant payment.

However, let's move on....

Bernie

[canleafmart]

YES ..Let's move it ..I like to move it..did you hear that song!!

[sprint-37]

I had a customer order an item, pay for it through paypal and then 3 days after I shipped they reversed it by telling me that it was an unauthorized sale. They got the item though.

I do not understand how they can call it unauthorized if the person making the purchase has both passwords to make the purchase.