eBay

jdj53 · ‎07-22-2015

Received a ceramic jug today from a U.S. Seller using Global Shipping Program. Jug arrived completely smashed with box caved in. It has a Canada Post wrapper with Apology from Canada Post for item damaged during shipment. It has a label on the side from Pitney Bowes, Mississauga. I assume that is where the packag arrived from Erlanger,KY. I contacted the seller and sent pictures of the smashed jug., He replied that the package was insured from USPS and he would get back to me. Depending on his reply and if he doesn't automatically refund, should I go through EBay or PayPal with a claim?

pocomocomputing · ‎07-23-2015

@femmefan1946 wrote:

While the seller bears some responsibility for poor packing, you should go to eBay for the claim and mention the Canada Post note of apology.
The seller who uses GSP is absolved of responsibility when his parcel arrives safely at the GPS plant in Kentucky. This is why US sellers use the service. It has not noticeable benefit for buyers, particularly here in Canada.

To survive shipping an item should be packaged to resist dropping two feet (from one conveyor belt to another) and then having a fifty pound weight (the largest allowable parcel) dropped on top of it.
Which is why Canada Post (and probably USPS) don't pay out on damage claims on china or glass.

One of you is going to fall and get killed and I am not cleaning up!-- Captain Malcolm Reynolds

Canada Post went metric in the 1970s so you should use 22.7 kg instead of 50 pounds.

But this maximum weight of 50 pounds for parcel services (Priority, Xpresspost, Expedited Parcel, Regular Parcel) is incorrect, the max weight is 30 kg (66 pounds). Items over 22.7 kg (50 lbs) need an Overweight sticker on the package.

https://www.canadapost.ca/tools/pg/manual/PGpscanada-e.asp

See Section 3.

jdj53 · ‎07-23-2015

I found a number for eBay Canada,. Will call this morning. I started a return with eBay last night for item damaged, and in the comments wrote package was damaged between Global Shipping Hub in Erlanger, KY and Mississauga. Also noted Canada Post bag wrapping that acknowledged parcel was damaged.
Pop

jdj53 · ‎07-24-2015

Seller was a stand up guy and settled claim. Also Pitney Bowes refunded their part. I hope the seller can claim the damage from the Global Shipping Program in Erlanger. That is where the jug was poorly re-packed. Learned a lesson though. No purchasing from any listing using GSP!

kxeron · ‎07-25-2015

@femmefan1946 wrote:
While the seller bears some responsibility for poor packing, you should go to eBay for the claim and mention the Canada Post note of apology.
The seller who uses GSP is absolved of responsibility when his parcel arrives safely at the GPS plant in Kentucky. This is why US sellers use the service. It has not noticeable benefit for buyers, partiularly here in Canada.

To survive shipping an item should be packaged to resist dropping two feet (from one conveyor belt to another) and then having a fifty pound weight (the largest allowable parcel) dropped on top of it.
Which is why Canada Post (and probably USPS) don't pay out on damage claims on china or glass.

One of you is going to fall and get killed and I am not cleaning up!-- Captain Malcolm Reynolds

Unfortunately with the GSP, there is no way to certify that the packaging you originally package with will be the packing received. The moment the package is received in Erlanger, KY the package effectively doesn't have a box, doesn't have any packaging, it's a loose item since PBI doesn't respect existing packaging. If the packaging you package an item with provides effectively 1 foot of padding on all sides (6 inches per side) along with a box with double walls, most likely PBI's employees will strip all of that away and replace it with a single-walled box with maybe 1 inch of padding, This is done to reduce the number of pallets in consignment when the transport truck is sealed. The more padding, the more vehicles PBI has to use.

jdj53 · ‎07-25-2015

Exactly! My ceramic jug had been transferred from the sellers packaging and bubble wrap, to a flimsy, used USPS box with a bit of newspaper stuffed in the top. It was crushed by something heavy, and the jug smashed into a hundred pieces. The entire GSP is a joke. I have decided that I am done with eBay when it comes to the things I collect. One more honest buyer out the door!

ladybug2785 · ‎07-26-2015

This problem should not have been the seller's problem. Now the seller is out money and can NOT get it back.

A claim should have been made directly through ebay instead.

Be sure to let the seller know what exactly happened so the seller can be informed about how **bleep**py the shipping program is.

arlene_v · ‎07-27-2015

Yes I agree that GSP 'repacking" is a big problem. They have no clue. Horribly unprofessional. I wouldn't even dream of buying a fragile item from a seller using the GSP.

A shame, imagine really rare and beautiful glass for example ending up in Kentucky, meticulously packed by the seller, only to be repacked by this gang.

Shudder.

jdj53 · ‎07-27-2015

I did the return through eBay, noting in comments that the jug was damaged after going through Global Shipping Hub in Erlanger,KY,and not the sellers fault. As Pitney-Bowes returned their portion of the shipping, I imagine they or eBay would be on the hook to the seller, who didn't have a clue about the GSP. I will not be purchasing anything from now on, if says GSP, either US or UK. The only advantage of the program is that obviously damaged goods don't have to be returned to the seller, so no problems with who pays return shipping costs.

jdj53 · ‎07-27-2015

I had three rare jugs arrive today, one fron the USA, one from the UK, and one Canadian. None were through GSP and all arrived perfectly packed in perfect condition. No more GSP sellers for this buyer!

lady.stark · ‎07-27-2015

I know the problem has been settled and you got your money back. But if I may share my insight... for once, I totally and fully agree with what "honeybed1950" suggested. You should have been through PayPal and not eBay. The seller should not have refunded you: PayPal should have. Now, poor seller is probably stuck with a defect that is not his fault.

If this ever happens again (which I doubt, but who knows), please go through PayPal and open a claim there for "Item not as described". The seller will keep his portion of the sale and you will have a full refund without having to return the broken item.

jdj53 · ‎07-27-2015

Good advice for people reading this thread. I won't be buying from a GSP seller again, so I doubt I will ever have the problem again.

marnotom! · ‎07-28-2015

@jdj53 wrote:

As Pitney-Bowes returned their portion of the shipping, I imagine they or eBay would be on the hook to the seller, who didn't have a clue about the GSP.

Did you get your import fees refunded as well?