07-22-2015 04:22 PM
07-23-2015 01:40 AM
@femmefan1946 wrote:
While the seller bears some responsibility for poor packing, you should go to eBay for the claim and mention the Canada Post note of apology.
The seller who uses GSP is absolved of responsibility when his parcel arrives safely at the GPS plant in Kentucky. This is why US sellers use the service. It has not noticeable benefit for buyers, particularly here in Canada.
To survive shipping an item should be packaged to resist dropping two feet (from one conveyor belt to another) and then having a fifty pound weight (the largest allowable parcel) dropped on top of it.
Which is why Canada Post (and probably USPS) don't pay out on damage claims on china or glass.
One of you is going to fall and get killed and I am not cleaning up!-- Captain Malcolm Reynolds
Canada Post went metric in the 1970s so you should use 22.7 kg instead of 50 pounds.
But this maximum weight of 50 pounds for parcel services (Priority, Xpresspost, Expedited Parcel, Regular Parcel) is incorrect, the max weight is 30 kg (66 pounds). Items over 22.7 kg (50 lbs) need an Overweight sticker on the package.
https://www.canadapost.ca/tools/pg/manual/PGpscanada-e.asp
See Section 3.
07-23-2015 06:25 AM - last edited on 07-23-2015 11:50 AM by lizzier-ca
I found a number for eBay Canada,. Will call this morning. I started a return with eBay last night for item damaged, and in the comments wrote package was damaged between Global Shipping Hub in Erlanger, KY and Mississauga. Also noted Canada Post bag wrapping that acknowledged parcel was damaged.
Pop
07-24-2015 04:18 AM
07-25-2015 02:32 PM
@femmefan1946 wrote:While the seller bears some responsibility for poor packing, you should go to eBay for the claim and mention the Canada Post note of apology.
The seller who uses GSP is absolved of responsibility when his parcel arrives safely at the GPS plant in Kentucky. This is why US sellers use the service. It has not noticeable benefit for buyers, partiularly here in Canada.
To survive shipping an item should be packaged to resist dropping two feet (from one conveyor belt to another) and then having a fifty pound weight (the largest allowable parcel) dropped on top of it.
Which is why Canada Post (and probably USPS) don't pay out on damage claims on china or glass.
One of you is going to fall and get killed and I am not cleaning up!-- Captain Malcolm Reynolds
Unfortunately with the GSP, there is no way to certify that the packaging you originally package with will be the packing received. The moment the package is received in Erlanger, KY the package effectively doesn't have a box, doesn't have any packaging, it's a loose item since PBI doesn't respect existing packaging. If the packaging you package an item with provides effectively 1 foot of padding on all sides (6 inches per side) along with a box with double walls, most likely PBI's employees will strip all of that away and replace it with a single-walled box with maybe 1 inch of padding, This is done to reduce the number of pallets in consignment when the transport truck is sealed. The more padding, the more vehicles PBI has to use.
07-25-2015 02:47 PM
07-26-2015 05:17 PM
This problem should not have been the seller's problem. Now the seller is out money and can NOT get it back.
A claim should have been made directly through ebay instead.
Be sure to let the seller know what exactly happened so the seller can be informed about how **bleep**py the shipping program is.
07-27-2015 06:23 AM - edited 07-27-2015 06:24 AM
Yes I agree that GSP 'repacking" is a big problem. They have no clue. Horribly unprofessional. I wouldn't even dream of buying a fragile item from a seller using the GSP.
A shame, imagine really rare and beautiful glass for example ending up in Kentucky, meticulously packed by the seller, only to be repacked by this gang.
Shudder.
07-27-2015 02:46 PM
07-27-2015 02:50 PM
07-27-2015 05:14 PM
I know the problem has been settled and you got your money back. But if I may share my insight... for once, I totally and fully agree with what "honeybed1950" suggested. You should have been through PayPal and not eBay. The seller should not have refunded you: PayPal should have. Now, poor seller is probably stuck with a defect that is not his fault.
If this ever happens again (which I doubt, but who knows), please go through PayPal and open a claim there for "Item not as described". The seller will keep his portion of the sale and you will have a full refund without having to return the broken item.
07-27-2015 05:35 PM
07-28-2015 12:59 PM
07-30-2015 04:53 AM
There were no import fees as the jug was less than $20 CDN. Pitney Bowes refunded the total shipping charges.