I ordered a repair manual for a tractor, including it's engine. The manual was fine, for everything but the engine section, which has illegible pictures, and no troubleshooting section, and missing pages. I contacted the seller, and suggested that he send to me a .pdf of the engine section, so I can replace the pages that have the poor pictures, and perhaps find the troubleshooting pages and other missing pages. I also intimated that his response to the problem would affect the feedback I leave for the transaction. He said that he will not do this, and that I should send the manual back. When I pressed the issue, he accused me of not being sensitive to his costs, and reaffirmed that he would not send a .pdf. He did offer to take the manual back, and told me he had removed the bad engine section from the manuals that he still had not sold. He then wrote, as an ending to the email: "My lawyers are awaiting your feedback".
The high cost of returning this manual back is not refundable to me, so I have found a engine manual from other sources, and purchased it. I have sent a final email to him, in an attempt to make him understand why I am unhappy with the arrangement. He had described the item as new, part of it was substandard, and I did not object to the majority of the manual, just the engine section, which he could have emailed pages to correct. He obviously knew that there were problems with the engine section before he sent it out, because he refused to comment on it in any of his responses, and must have examined these manuals at some point before he mailed them out, as they are a photocopy of the original manuals. I even sent him scanned photos of the bad pages. How do I leave feedback to best describe this situation?
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