K!~~_7.JPG "bunbar"){kind=avatar}
Hello everyone,
Welcome to our weekly chat. The thread will remain open for the next 24 hours or so, please go ahead and post at your convenience.
Open issues:
- Anchor Store coupon not working/only working on AU site
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
- Request Total unavailable
Updates:
- Printer friendly Order Details page missing items - Resolved - fix rolled out or to roll out soon.
- Selling limits live items count discrepancy - We are investigating further.
- Missing Tracked Packet destinations - still no update from PayPal and Pitney Bowes
- Combined shipping offers not shown to international buyers - ticket open
If anything is missing, please let me know. Thanks!
@dutchman48 wrote:
raphael@ebay.com wrote:
@dutchman48 wrote:
raphael@ebay.com wrote:
@gman1993306 wrote:
How will items not recived be handled due to Canada post lock outHello gman1993306,
We have published our plans in great detail here, please consult that page as any updates will be added on there, if any: www.ebay.ca/canadapost.
To save you some time, here is the part that answers your question:
Am I covered against buyers opening cases for item not received?
If you list on eBay.ca, estimated delivery dates will be extended on your listings and buyers will have to wait until the latest estimated date before they can open cases for item not received. If you list on eBay.com or another eBay site, and your buyer opens a case for an item that is stuck in transit, you should call Customer Support and explain the situation. eBay Customer Support agents are aware of the Canada Post disruption and will be equipped to guide you as well as the buyer through the disruption and the open case.
We won't get into Ebay's protection statement which is very vague.
What if a case is opened or a claim made through Paypal?
And please don't say we can't speak for Payal as then your protection , as vague as it is, is absolutely worthless.
It's true though, I don't know and we don't have control over what PayPal is doing in response to the Canada Post disruption. I would recommend contacting them to ask.
Why did Ebay not do that on behalf of all sellers?
We aren't participants in your client relationship with PayPal. We can't do that on your behalf just the same as we can't intervene in the labour dispute between Canada Post and the CUPW to avoid this situation altogether.
@mjwl2006 wrote:
Hello again,
May I pick an old scab and ask again how much closer we are to seeing Promotions Manager come to ebay.ca?
Much appreciated,
Maureen
Hi Maureen,
What a refreshing question! 🙂
We aren't any closer unfortunately. I wish I had better news there.
@bunbar wrote:
The migration tool does't tell you what still needs to be moved. How do we find that info
It does, if you navigate to the view option "Unprocessed".
I think you have already migrated your listings once though, so that won't work for you. You need more applied help to resolve this. Please reach me by email and I'll connect you with someone who can help.
From the Seller Central Board:
1. I used my free coupon to buy a bundle of boxes. It said (at the time, it has been changed now) that they use USPS to ship the boxes. Great! A week later I receive a call from FedEx saying they won't deliver to my PO box. I only had a PO box to deliver to. FedEx has to return the boxes to ebayshippingsupplies. They refund my order and I receive a new coupon.
2. I wait a week and try to reorder. This time it appears they aren't even going to ship it. The size I ordered is currently out of stock. I believe they sold more than they had. I sent a message and haven't received a reply. It has been 10 days since I paid/used my coupon.
My question is, will I receive a new coupon? This coupon was for last quarter.
http://community.ebay.ca/t5/Seller-Central/Issues-with-ebayshippingsupplies/m-p/343069#U343069
@pierrelebel wrote:
From the Seller Central Board:
1. I used my free coupon to buy a bundle of boxes. It said (at the time, it has been changed now) that they use USPS to ship the boxes. Great! A week later I receive a call from FedEx saying they won't deliver to my PO box. I only had a PO box to deliver to. FedEx has to return the boxes to ebayshippingsupplies. They refund my order and I receive a new coupon.
2. I wait a week and try to reorder. This time it appears they aren't even going to ship it. The size I ordered is currently out of stock. I believe they sold more than they had. I sent a message and haven't received a reply. It has been 10 days since I paid/used my coupon.
My question is, will I receive a new coupon? This coupon was for last quarter.
http://community.ebay.ca/t5/Seller-Central/Issues-with-ebayshippingsupplies/m-p/343069#U343069
Yes you will, the new coupon is coming soon.
Post #65 Raphael wrote "Yes you will, the new coupon is coming soon."
Raphael wrote: " I do these chat sessions out of courtesy. This isn't my main responsibility. "
In addition to your regular pay cheque, do you get a "danger pay" premium or bonus to answer this thread every week? 
