K!~~_7.JPG "bunbar"){kind=avatar}
Hello everyone,
It's that time of the week again! This thread will remain open for the next 24h or so.
Open issues:
- Odd missing gallery picture in search results
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
Updates:
- FVF on shipping charged on international sales even when there was free domestic shipping - discovery work on this issue is ongoing
- View Order Details page showing erroneous currency conversion - confirmed as resolved.
- Selling limits live items count discrepancy - We are investigating further.
- Missing Tracked Packet destinations - still no update from PayPal and Pitney Bowes
- Combined shipping offers not shown to international buyers - ticket open
If anything is missing, please let me know. Thanks!
@bunbar wrote:
I still can't access over 2000 of my items to migrate. Last week you said it would be fixed that day but a week has gone by and time is running out..
Hi bunbar,
We did fix a bunch of things last week. May I ask for more details? What happens when you log into the tool? Are those 2000 listings just not visible in the tool, or are they "unselectable" etc.? Also, what browser are you using? please include the version. Lastly, may I ask that you clear your cache and cookies and restart the browser before trying again?
Thank you in advance!
@bunbar wrote:
They are all visible just no box to click on. Other items (which I don't need anymore) have 3 or for boxes to click for the same item. I have checked on google chrome and explorer and I have cleared my cache and cookies
Thank you for the details. I'm curious what 3 check boxes for the same item looks like, could you post a screen shot?
In the meantime I have added your case to my list of issues with the migration tool. We will remedy asap.
@merritt-motorcycle-salvage wrote:
Every single time I load the tool it NEVER shows my exact active listing count. The closest it gets is 6-11 more active listings than I actually have or thousands less. If I refresh it shows maybe 200 active listings. My current active inventory count is hovering at approx. 5000 listings. How am I suppose to get this done with the time frame provided. Is someone at ebay going to sift through 5000 listings and let me know which 6-11 listings are not actually active?
Hi merritt-motorcycle-salvage,
When you refresh, the tool re-pulls your list of non-complaint listings from scratch. Given that you have a large amount of listings, that pull takes time. This isn't due to any issues with the tool, it's a limitation coming from the eBay API which the tool uses to pull your listings. When we first launched the tool, it wold make you wait until the full list was loaded before showing you any listings. Now, it shows you the listings as they are ready, so you can start working right away. If you refresh the web page (not the Refresh function on the tool), you should se your numbers adjust.
With that said, I've added you to my list of tool issues so that the developer can check the database for errors in your items pull and/or processing. I'll let you know whether we find anything.
@izzame wrote:
RE: Up coming possible postal strike which ultimately will effect all of Canada. Last week this was asked and you replied:
"
We do have protocols for such things. A good example is the postal disruption currently happening in and around Fort McMurray. We worked with the Standards team to define the areas (postal codes) and timeline involved, so we can proactively remove any defects caused by the wild fires still raging there.
Similarly, we have engaged with the Standards team to give them a heads up on the possible upcoming Canada Post labour disruption will put a protection plan in place to cover the affected sellers adequately. The exact details of what this entails are still TBD, but should resemble what I described for Fort McMurray above."
When are these "exact details" going to be shared with the Canadian sellers, hopefully before not during? Since it will sooner or later (rotating strikes) effect everyone I don't see how your postal code plan can work ..... a whole country vs one city. A rotating eg. say Sudbury, Kingston, Ottawa are having a turn at rotating strike but the other postal outlets are open, the mail still isn't going very far as the main hubs will be shut, picket lines ect. nothing will be going in or out of gateway (main hub)So, please what is the EXACT plan or like the great tool you have for sellers, under repair, don't know what we are doing??
@izzame wrote:
Please add to your to do list update sellers re postal strike plans.
Hello izzame,
The plan hasn't been fully defined yet. Yes, we will announce in time. The protections will include coverage against defects caused by the strike, nationwide if need be, along with other measures that I can't get into now. We will be looking to protect both Canadian sellers who can't ship their goods as well as foreign sellers whose items can't get to their destination.
I appreciate that many are feeling stressed by the impending postal disruption, with reason. Please know that we are appropriately diligent in our preparation for this, with regular discussions to ensure we cover all bases for our members.
The list I provide in these sessions is a list of issues I'm tracking, it is not a to-do list. This task will not be added to it. Thanks for understanding.
Here is the 3 of the same all listed from different times which has already migrated
This is what I see when I want to migrate some items, the ones I need are not available to click on
@nosejewels wrote:
Hi nosejewels,
Thanks for including item numbers. I have sent your case to the developer and we will troubleshoot & remedy.
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