Mailed item and buyer now wants to cancel.

[sarim1984]

I recently sold an item and received payment for it. The next day, I shipped the item. I just received a message from the buyer wanting to cancel because they misread XS for XL. I have a no return policy. Am I obligated to take it back? Will it effect my seller rating??

[leb17]

Hi sarim1984

"I have no return policy", you need to throw that out of your listings, because if you accept PP (PayPal) you accept returns or get hit with SNAD (Significantly Not As Describe) dispute.

Instead of creating a headache, it would be in your best interest to work with the buyer and you would receive a better feedback by doing so.

Email the buyer (nicely) and tell them that the item has already been sent and you are willing to accept the item back in the same unopened package it was sent in and agree to do a MC (Mutual Cancellation) then you be willing to offer a refund once done.

By doing the MC you can recover your FVF (Final Value Fees) from ebay and be able to relist the item again.

Here is some information on how to cancel a transaction:

 http://pages.ebay.ca/help/sell/cancel-transaction-process.html

Note: Do not cancel the transaction until you receive the item back and has been inspected.

Note..Note: You are not required to refund any return shipping of the item back to you (ONLY original cost of the item and the original shipping cost is refundable.

Note..Note...Note.. If you get hit with a SNAD ((Significantly Not As Describe) dispute, PP will require the buyer to return the item at their own expense.

Good Luck

[reallynicestamps]

While it is possible that the buyer might Refuse the package and have it Returned to Sender, both of you should be aware that postal systems do not put much effort into speedy returns of such items.

If your buyer wants a quick refund she should rewrap the parcel (no need to unwrap it, a sheet of paper or an envelope covering the original parcel is fine) and remail it with her own shipping label.

The buyer should keep in mind that it was her error in misreading the listing that led to this whole problem and take some responsibility for the consequences. (Add your own rant about the lack of responsible behaviour among the younger generation here.)

When you get it back, email her immediately with the news that you have creditted her PP account with her refund. And start the Mutual Cancellation.