Just received an email from eBay-Canada:
As you are likely aware, there is a possibility that Canada Post services will be impacted by a labour disruption as early as July 2, 2016. We encourage you to visit canadapost.ca/update to read about the latest developments and sign up for email updates.
In the event of a Canada Post labour disruption, eBay will remain open for business, and we’re asking you to do the same. There is no need to put your store on vacation hold, to end listings, or to zero out quantities on multi-quantity listings.
Should Canada Post service be disrupted, we recommend that sellers:
- Continue to list and sell on eBay; and
- Be considerate and accommodate buyers who may wish to cancel orders if they have not yet been shipped.
eBay will be monitoring, and where possible adjusting, estimated delivery dates and eBay Money Back Guarantee timelines to ensure that sellers are not penalized for shipping delays.
eBay will communicate with buyers who purchase Canadian items prior to, or during, a labour disruption to ensure they are aware of the likelihood of shipping delays.
The eBay Canada Team will post additional details on the Announcements Board as they become available.
What this message tells you is to keep listing, keep selling so eBay keeps on collecting fees.. What this message does not tell you is that if an unhappy buyer leaves negative feedback because of delay caused by the postal strike eBay will NOT remove it.
"What are your thoughts on the 'official' recommendation"
I posted on the weekly board hour that I would not accept their recommendation.
My priority has always been to service my customers (all of them: eBay and outside eBay customers). Taking their money while they wait for me to ship a week or two later is NOT good customer service in my book.
And then there is the announced policy that eBay will NOT remove negative or neutral feedback left by unhappy buyers experiencing a delay due to the strike. While I do not expect negative feedback, others may experience them and I think it is unfair for eBay to push us to sell so they collect our FVF while not adequately "protecting" sellers who received bad feedback.
"Ebay will not longer care about negs and neuts"
I know but, quite candidly, I do NOT care what eBay cares about.
Buyers do care about feedback. They are the one I care about. Not eBay.
No way in H E double hockey sticks am I staying open. Customers buy from me because they want it "not now right now". Often, they need a car part to either safety their car or to sell it. "Please wait to use your car for a month while we sort this out"? Nu-huh!
I have lots of other things to do.
Stay open and in business? Not a chance.
Featured Posts
