My bidder was blocked?

[craftycatsattic]

I have a bidder that I have successfully dealt with before and she has just emailed to ask why I am blocking her. I most definitely did not add her to my BBL. The only thing I could think of is that she might have gotten some unpaid item strikes and didn't meet my buyer requirements. Of course I put in those requirements eons ago and had to go back in to see what they were, and while I was looking I noticed there's a link you can click on to show you who recently got blocked. When I click on it there's no data.

So...I am thinking this might be an eBay glitch associated with all the major changes that took place today.

Any ideas?

[surplusdealdude]

Go here to find out why she was blocked;

http://offer.ebay.ca/ws/eBayISAPI.dll?BuyerRequirementsActivityLog

You find it by going to your preferences, then clicking on "Show" for "Buyer requirements" - there's a separate link to show the activity log.

That should tell you why she got blocked. You can put her on your exemption list to bypass the blocks, of course.

[craftycatsattic]

Well I did refer to that same link you mention (kind of neat...didn't know it existed until tonight) but when I click on it this is what it says:

"There is no information to display at this time."

That's why I'm wondering if there's a glitch. Anyhow, I removed the buyer requirements and asked her to try again. I'll wait to see what she replies.

Thanks!

[jakeeangel]

Don't get rid of your Buyer Requirements. eBay has a link in your Manage Bidders area where you can enter the user ID into the exemption list.

It's really foolish to get rid of your Buyer Requirements for one buyer. Don't do that. Leave them as you have them set and enter their ID in the exemption list.

What happens if the buyer takes their sweet time to buy or doesn't buy and you get someone who would have normally been blocked with your settings? Then you're stuck with someone you don't want to deal with.

[surplusdealdude]

I agree with jakee - exempt the specific buyer, don't remove the Requirements.