Hello everyone,
Welcome to our weekly session. As usual, I'll be around for most of the day and may leave the thread open overnight as needed.
Here are the issues I am currently tracking:
- Combined shipping rules disappear on new listings created via Sell Similar (merritt-motorcycle-salvage)
- UPC codes suddenly not recognized on live listings (mjwl2006)
And the issues for which I have had news:
- Full shipping FVF charged on combined orders with discounted shipping (dutchman48) - The billing team is investigating on this.
- Listings allowed to go live without a photo (rose-dee) - This is a known bug that is being worked on.
- SYI preventing relist and Sell Similar if the original listing had a non compliant photo (pierrelebel) - problem has been identified and work has begun.
PS. Don't forget that today is the day Marty McFly shows up in the future. Say hello if you see him!
Good morning Raphael.
I am still having problems with bulk relisting and images.
This morning, using the bulk relist tool on eBay.cafr i attempted to relist a batch of 53 auction style listings.
52 went OK, one did not. The same old alleged image problem.
I then relisted that listing individually without problem
Old listing number 391289481687
Relisted number 391300082824
Sorry, one more question -- 
I read this post with interest: http://community.ebay.ca/t5/Seller-Central/No-more-5-star-Ratings-for-Shipping-and-Handling/m-p/3163...
At first I thought perhaps the original poster was confused about free shipping and DSRs, but I think what he's saying is that he found -- at least on .com -- that sellers can no longer be rated for shipping cost DSRs unless they offer free shipping.
Is this true, or can you comment at all?
If it is true, is it just on .com, or will this be changed on .ca as well. Not that I wouldn't like to see that DSR disappear anyway, but it just bothers me that significant changes always seem to be made without any notice to sellers.
@pierrelebel wrote:
Good morning Raphael.
I am still having problems with bulk relisting and images.
This morning, using the bulk relist tool on eBay.cafr i attempted to relist a batch of 53 auction style listings.
52 went OK, one did not. The same old alleged image problem.
I then relisted that listing individually without problem
Old listing number 391289481687
Relisted number 391300082824
Thanks Pierre. I'll add these item numbers to the use case.
Hi rose-dee,
@rose-dee wrote:
1. When the new defect policy comes into effect on February 20th, will sellers' pre-existing defects be removed, i.e. will we all start with a clean slate under the new system as Day 1 of our new evaluation cycle?
Yes. On February 20th, everyone's seller status will be adjusted to the appropriate Standards level according to the new defect rules. This means the "old" defects will be replaced with the "new" ones.
@rose-dee wrote:
2. Under the new system, will sellers get to see eBay's own delivery estimates (the estimates that will be shown to buyers) for each item? I'd like to know in advance what eBay is going to be showing buyers when they go to answer the on-time delivery question. If there are no plans as yet in this regard, do you think it could be done?
I haven't heard of any plans to make changes to how and where delivery estimates are displayed. With that said, you can already see this for yourself if you go to your own listing, on the Shipping tab, if you enter the country and postal or zip code from the location you want to check (calculated shipping) or if you create a dummy shipping address on your account and select it as primary before viewing the listing (flat rate shipping).
@amya4295 wrote:
Good Morning,
Does or has ebay done anything to educate American Sellers on the GSP to Canada? My purchases from the U.S are about 90% less than a couple of years ago. I know how to search and find Non GSP sellers but they are few and far between severely limiting what is available to purchase.
I have followed all of the threads on GSP and understand clearly how it works but why does the American seller who is listing relatively inexpensive items still use GSP? To me, the answer is that they are now aware and many conversations with U.S Sellers certainly back this up. I sent a U.S seller an email this week explaining that their GSP item for sale would cost me more than $50.00 in shipping/duty and would he consider using a different shipping method. His response was as follows:
"I am sorry but when using eBay global shipping program we cannot do any editing or price adjusting. This item goes through eBay's global shipping center.
We ship the item to a location in the USA and eBay does the rest. Again, our apologies, if you have any further questions, please contact eBay directly."
I am certain that contacting Ebay would not result in any resolution to this but found it interesting that his response indicates that it is something out of his control. Are there any numbers to show that Canadians buying from the U.S has dropped dramatically since the inception of GSP? Are the lost sales to Canada just so small compared to the gains in international shipments using GSP that ebay is not really bothered by it? As I am also a seller, I obviously still visit ebay but for many of my friends and family that frequently used this site, usually first over other sites, when looking for items, they now don't don't even consider it as a viable option and have headed elsewhere. Almost 100% of the time they say shipping is too expensive or that they bought something from a seller that used GSP and were completely surprised by the additional costs. Yes, the associated costs are listed there but they leave many, many people confused and vowing never to return. Another note is that on a mobile device when looking at a GSP item you will need to "dig" to find all of the associated costs as they do not display unless you fully open the shipping tab. It is very misleading.
Just wondering if you can share with us if there is any plans to better educate U.S sellers on the best way to ship to Canada for items that really should not be sent by using GSP or is that not something ebay wants to do as it may be income generating for them?? It's incredibly frustrating to see items that you want but in some cases the associated costs to get it to you is much more than the item value. I buy almost exclusively online from my groceries to clothing to hardware to housewares, so losing ebay as a source is really sad!
Thanks, have a great day.
Hello amya4295,
The dissatisfaction expressed by Canadian buyers with regards to GSP is well documented and 100% acknowledged by everyone relevant at eBay. Short of being able to go into too much detail, I can say that the GSP team is constantly working to find ways to improve the program for all buyers, Canadian and others. I would think of this is a higher priority over educating sellers to not use the program.
@rose-dee wrote:
Sorry, one more question --
I read this post with interest: http://community.ebay.ca/t5/Seller-Central/No-more-5-star-Ratings-for-Shipping-and-Handling/m-p/3163...
At first I thought perhaps the original poster was confused about free shipping and DSRs, but I think what he's saying is that he found -- at least on .com -- that sellers can no longer be rated for shipping cost DSRs unless they offer free shipping.
Is this true, or can you comment at all?
If it is true, is it just on .com, or will this be changed on .ca as well. Not that I wouldn't like to see that DSR disappear anyway, but it just bothers me that significant changes always seem to be made without any notice to sellers.
I think the member is confused, and that pjcdn5005's response sets things straight, as usual. 🙂
In any case this is a bit moot since DSRs will no longer count for anything come February 20th.
@tobyshitzu wrote:
The ebay help section claims Canada Post lettermail is insured in error
http://pages.ebay.ca/help/pay/shipping-insurance.html?clk_rvr_id=915635767751&rmvSB=true
Hi tobyshitzu,
We had this page vetted by our friends at Canada Post when the included insurance levels were changed on their services. I'll show them the page again to ensure it is accurate.
@tobyshitzu wrote:
Had a buyer checkout this week with a postal code like tot oto, "o"s instead of zeros. Doubt there is another eccomerce site in existance that wouldn't prevent a not possible postal code from being submitted. Ebay is shockingly antiquated
There is a known limitation with guest checkout which allows a buyer to complete a transaction with an erroneous postal code (or no postal code at all). This is only true on eBay.ca and with guest checkout. The team is aware of this and we are hoping for a fix soon.
@gemaddict wrote:
Good Day,
I have an issue where a buyer has left me a negative. I am not going to dispute this for various reasons, one being this person has given 8 negative and 2 neutrals out of the last 25 FB left. I had no communication from the buyer at all. I refunded them and blocked them. When I went into my dashboard it now shows two defects for this transaction. One for the negative and another for transaction cancelled, reason out of stock. Since they are leaving FB on an item they received it is obviously in error.
I also have received at least three or more item not received defects in the past few weeks because the buyers pick the item not received option when asking after their order. These customers have absolutely no idea that in doing so this opens a case and gives a seller a defect which was never their intention. I have had two removed thus far but now have another to look after. It would seem every time I am set to get my TRS back I receive more defects. It is beyond frustrating.
Hello gemaddict,
In such cases where you think defects came from buyer errors, you can contact CS to appeal those defects.
Also, please note that only one defect can be recorded per transaction, so with your first example only one defect was counted against your overall defect rate.
@amya4295 wrote:
DSR's may not "count" for anything as far as defect rate but are they not still visible to potential buyers? If so I would think they count a whole lot as it is a very visible snapshot of what kind of seller you are and I would stay clear of anyone with low DSR's. Will they still be visible in February?
I don't know of any plans to retire the DSRs from the site entirely as of yet.
