eBay

73rhc · ‎11-30-2014

As a buyer and seller, I see both sides of the coin. In this instance, I'm the buyer with a gripe. I purchased an item going on three weeks. The sellers listed shipping 1 day after payment clears. I paid via Paypal immediately. My account is confirmed across the board. So payment was immediate. The seller shipped 7 days after the payment. This now affects the delivery date. Which also affects the date that I can dispute the transaction. If the seller would have shipped 14 days later or more, then this would aggravate the situation even more.The seller and I are close enough that it should have taken a week to receive the item. eBay's only suggestion is to dispute via Paypal. Very weird that I can dispute on one site and not the other. Two separate companies now, but they are still conjointly owned.

pierrelebel · ‎11-30-2014

"Very weird that I can dispute on one site and not the other."

At this time, eBay still owns 100% of PayPal. It is expected that PayPal will be split from eBay sometimes in late 2015 although the two companies will continue to work together.

However, at this time, to place a dispute with eBay or PayPal depends on the site where the item was purchased.

If eBay told you to file a dispute with PayPal for non-receipt that is what you have to do.

Then remember to leave adequate feedback and DSRs for that seller

73rhc · ‎11-30-2014

I stand corrected about the split, thought it was already done.

I bought on .ca and when I tried to dispute. It would link me to .com. .com was saying to go back to .ca to claim. This didn't make sense, so I called eBay and that's when they explained about the delivery period. So I cannot dispute on eBay until the expected delivery period has past. But I can dispute on Paypal?! So that is what I did. Still doesn't make sense to me.

"Then remember to leave adequate feedback and DSRs for that seller"

Absolutely!!!

pierrelebel · ‎11-30-2014

Copied from a different thread:

I should add that when trying to get clarification from the staff at eBay-Canada, they are often less than helpful, making it difficult for members, even experienced members, from fully understanding the details surrounding those protection policies.

Two weeks ago, on the weekly hour with eBay-Canada staff, I asked a specific question:

"When and how will similar protection be offered to Canadian buyers purchasing on eBay.ca? eBay.com? other international sites?"

The first answer we received was:

"This change is 100% on the PayPal side of things and doesn't impact how buyers are protected on eBay. As far as I know, the only thing that is changing is the time for buyers to file a merchandise dispute (Item Not Received and Significantly Not as Described), which is going from 45 days to 180 days. Here is the link to the Canadian PayPal program changes, please visit that page for more details:

https://www.paypal.com/ca/webapps/mpp/ua/upcoming-policies-full

This is not to be confused with the recent launch of the eBay Money Back Guarantee on the Canadian eBay sites, which aligns the coverage offered to Canadians with what had been in place only on eBay.com since 2008. Now that we have eMBG in Canada, Canadian buyers have the same coverage regardless of whether they buy on eBay.ca or eBay.com."

Trying to clarify the issue, I asked:

"Under the eBay Money Back guarantee buyers must now file a claim within 30 days from expected delivery date. What is the point? They have 180 days under the new PayPal policy.

Question - Under what circumstances would a Canadian buyer lose the ability to file a claim within 180 days if the eBay policy restricts the same buyer to 30 days from expected delivery date?

Finally, how do these new policies affect Canadian sellers? Are the effects of the policies different if a seller lists on eBay.ca or eBay.com? If the buyer buys from the Canadian sellers using eBay.ca or eBay.com?

"Buyers can make a claim through PayPal and get their money back - within 180 days - by making a claim of non-receipt or "substantially not as described".

Now, in case of claims for "substantially not as described", who will pay the return shipping? the buyer? or the Canadian seller?"

To which eBay replied:

"Please refer to the terms of the PayPal Purchase Protection on the PayPal site."

Really helpful, eh!

pjcdn2005 · ‎11-30-2014

I had thought that the expected delivery date would be based on the seller's handling time, not when they actually shipped the item.

I've had an item not received claim opened on Paypal by an overseas buyer within the first week after shipment so I don't think that Paypal has any restrictions as to when a claim can be opened.

pjcdn2005 · ‎11-30-2014

Pierre,

I will try to answer based on how I understand things. (obviously that's isn't always the same way that ebay understands things)

Question - Under what circumstances would a Canadian buyer lose the ability to file a claim within 180 days if the eBay policy restricts the same buyer to 30 days from expected delivery date?

I think that the only time a buyer couldn't file on Paypal after 30 days but before 180 days would be if:

-the buyer had already filed a claim on Paypal

-the item purchased was not covered by the Paypal buyer protection plan

Finally, how do these new policies affect Canadian sellers? Are the effects of the policies different if a seller lists on eBay.ca or eBay.com? If the buyer buys from the Canadian sellers using eBay.ca or eBay.com?

It shouldn't matter where the seller lists. If a buyer files an inr or nad claim the seller is bound by the rules of the site where the buyer was signed into when they purchased the item. So if the buyer was signed into a site that has the ebay MBG, then the buyer and seller follow the rules of the MBG. If the site does not have their own buyer protection plan, then the buyer and seller follow the paypal buyer protection plan. But even if the the site has the MBG plan, the buyer can still file through Paypal.

Buyers can make a claim through PayPal and get their money back - within 180 days - by making a claim of non-receipt or "substantially not as described".

Now, in case of claims for "substantially not as described", who will pay the return shipping? the buyer? or the Canadian seller?"

According to the Paypal Buyer protection plan, the buyer pays for return shipping if a nad claim has been filed through Paypal.

73rhc · ‎11-30-2014

"I had thought that the expected delivery date would be based on the seller's handling time, not when they actually shipped the item."

I went back and looked at the original invoice. And you're right about the delivery date. I was so **bleep** that the seller took so long to ship, that I ranted before checking the facts. My bad!

Still, the inconsistency between eBay and PayPal have me at a loss.