Overcharged import fee

[canadasaves]

Hello,

I purchased a service from a seller on ebay to have an automotive part fixed.  My responsibility is to mail the part to them and they will repair it and mail it back.  The service is $45.00 USD, the shipping is $28.06 USD and the import charges are $10.01 USD for a total of $83.07 USD.  I paid that amount as confirmed in my ebay order details and paypal transactions. However,  Paypal shows that $63.00 USD went to the seller and $20.07 went to Pitney Bowes, Inc for Import charges even though it states in the Paypal transaction that the Import Charges we're $10.01.  The seller is now contacting me saying I owe them an additional $10 in shipping.

Below is what Paypal shows:

Shopping Cart Contents
Qty Item Options Price 1 Import charges   $10.01 USD Amount  $10.01 USD
Item Total:		$10.01 USD
Sales Tax:		$0.00 USD
Shipping:		$10.06 USD
Handling:		$0.00 USD
Seller discount or charges:		$0.00 USD
Total amount:		-$20.07 USD

and this is what eBay shows for my Order details:

Order total

Subtotal	US$45.00
ShippingUS$28.06
International leg	US$10.06
Domestic leg	US$18.00
Import charges	US$10.01

Total

US$83.07

[maggiebvintage2010]

Unless there is more to this, the seller seems confused.  The seller's listing for a $45.00 repair clearly shows $18 domestic shipping.

Have you confirmed that the seller understands they are using the GSP program?  Do they understand they will ship the repaired part to Erlanger, Kentucky and not to Canada?  Do they even know you are in Canada?  Many US sellers were opted in to the GSP program without their knowledge, and do not have a good understanding of how the program works.

The service is $45, the domestic shipping (withing the US) is $18.  This equals $63, which is what the seller received.  When the part has been repaired, the seller ships to Erlanger, Kentucky to the GSP hub.  The shipping of $10.06 plus the import charge of $10.01 were paid to Pitney Bowes Global Shipping Program for paperwork required for clearing Canada Customs, and shipping from Kentucky to you. You will need to pay additional to ship the part to the seller of the service.  You have already paid for the return. 

Also important, when you ship you need to mark the parcel with the contents and state "Going to USA for Repair and Will be Returned to Canada".  If you know the country of origin of the auto part, include that.  You also need to ask the seller to mark the parcel "Part Returning to Canada after Repair Work" and again country of origin if known.  Since Americans are notoriously afraid of exporting, you might be helpful and include a label with that information for the seller to use.  This may also help at the GSP centre, so your repaired part does not get opened to determine country of origin, and then repacked poorly, leading to shipping damage.

[pjcdn2005]

There's obviously going to be a lag time between the gsp transaction and the seller actually shipping the part back to the buyer. I wonder if that is going to cause a problem.

zof17 - If the seller didn't realize that they were going to be shipping through the gsp and they are willing to ship directly to you with USPS ask them what the return shipping will cost as it might work out to be less than what you are paying now with the import charges. Also, depending on what the part is, the  gsp has been know to refuse to ship some automotive parts if they think that there might be oil or fuel in them.

If the seller does decide to ship the item to you directly they would have  to cancel the transaction, refund you and then take the gsp off of that listing before you purchase it again.