Paypal shipping/tracking info not showing for Canadian sales!

Anyone else have this trouble? Paypal shipping/tracking info not showing for Canadian sales on "Order Details" page. Sales to the U.S are fine, but for some reason the shipping details are missing on Canadian orders.

Andrew
Message 1 of 25
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Paypal shipping/tracking info not showing for Canadian sales!

ericj@paypal.com
Community Member
Hi buckingham303,

Can you email some screenshots of exactly what you are seeing when this occurs? I'll show this to some of our technical people and see what I can find out.

Thanks,
Eric
Message 21 of 25
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Paypal shipping/tracking info not showing for Canadian sales!

ericj@paypal.com
Community Member
Hi buckingham303,

When you create these labels are you going through eBay and then logging into PayPal to create the label. Or are you simply going into PayPal and not eBay when creating the label.

Thanks,
Eric
Message 22 of 25
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Paypal shipping/tracking info not showing for Canadian sales!

ericj@paypal.com
Community Member
Hi buckingham303

Also do your paths or methods differ for instance sometimes you take the info from eBay and go to PayPal and other times you just go directly to PayPal?

Thanks,
Eric
Message 23 of 25
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Paypal shipping/tracking info not showing for Canadian sales!

I do the same everytime. I go through ebay and log into paypal to create the label.
Thanks.

Andrew
Message 24 of 25
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Paypal shipping/tracking info not showing for Canadian sales!

Eric. I just printed 2 more labels. One to the UK and one in Canada. Both showed correct info.
Andrew
Message 25 of 25
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