I'll try to explain it Moira...
See, most of the PS'ers here see the US PS'ers with shirts, mugs, etc. and wonder aloud "Why not us?"
Plain and simple, if we as of equal value to eBay as a company, and we must be because we certainly don't pay any less in fees than our US counterparts, why did it require the establishment of a CDN PS program to recognize our import to the company?
Is there a concern about shipping a PS mug across international borders? Why doesn't .com ship up 30 cases of mugs fro redistribution? Is it really that big a deal to get mugs out to CDN PS'ers?
It's not that I can't live without a mug... it is the perception that we are not treated on an equal basis. And unfortunately, for most, perception is a reality.
Please reread what you wrote in post #22. To what extent would my customers be prepared to accept the rational that you are using. "Sorry Mr. Customer, I've had lots of technical issues so your shipment was delayed several weeks. I was just so excited about getting your item out the door that I didn't package it the way I would have liked but I will in the near future."
Moira, we have to deal with customer issues with the way we conduct our businesses all day long. It is nice to see someone from eBay come to the board and attempt to deal with eBay's customer issues for a change. :<)
Regards,
Bill
Bill
