Problem Buyer. What to do?

[the-melmacian]

Just completed a sale.  Customer is complaining already and it's obvious he won't be satisfied or else demand that we give him everything for free or some such thing.  He has 12 transactions and left 2 negatives already.  We have over 2000 and looks like we are about to get our FIRST negative feedback no matter what we do.  We have already lost about $20 on a bad shipping cost estimate on this deal.  Any suggestions how to get out of this one or protect our reputation???   Many Thanks, Mel 

[theafkgamer]

What's he/she saying?

[aubreyclay56]

Some people you just cant please,no matter what you do,i sold a 80 yr old lighter to a guy,in my description i said i didnt no if it worked or not,he won the auction for 4 dollars lol,he mails me bck that it dont work,i offered him his money bck,plus keep the lighter,cant do any better than that,he says he dont care about the money he likes the lighter,he leaves me bad feed bck for item not as described, like i say some people you just cant please

[femmefan1946]

Calm and polite.

First, put him on your Blocked Bidder List.

Let the customer know that he can return the 'unsatisfactory' item for a full refund.

Rinse. Repeat.

If he returns it, refund his original payment. There is no point in trying to appease a miseryguts. Whatever you do, he will leave that negative (or not-- maybe the meds will kick in).

If he doesn't return it, no refund. No partial refund. "I regret that the widget is unsatisfactory. Rather than leaving you with a purchase you do not like, we will refund you in full when it is returned."

You don't have to tell him about Delivery Confirmation. It is not necessary, since you are honest and will refund in any case. And telling him to use it, at his own expense, will make him even more miserable.

We all get these from time to time. With over 2000 fb, a single neg will not affect your rating for long and will probably drop off your first page of fb pretty soon.

Meanwhile, his record, as noted will make others think less of him and more of you.

You can add a Response to any feedback. The most effective Responses are calm and factual. Your future customers will see them.

[nubian_treasures]

You mean you had a cigarette lighter and you didn't bother to test it to see if worked? Many sellers have gotten negs because of the "I don't know if it works" in their description. Buyers will find any and everything to file a complaint over. It's unfortunate but ebay has tossed sellers aside years ago in favor of unreasonable, impatient, non paying, snotty nosed buyers.