Received a purchase that was not as described in the ad. How do I exchange.

[rorkenned0]

Received an item that was not as described. How do I exchange the item for the correct one?

[momcqueen]

You need to contact your seller. If your item is NOT as described, return shipping is on his or her bill. If you want to be kind, go through the Messages to open lines of communication. Otherwise, go into the Resolution Centre and say you went to make a return because the item you received is not the item in the description. As the buyer, you are entitled to get what you bought BUT this doesn't include things like a slight variation on colour or a size that might not be what still fits you. Not As Described covers things like the wrong item or a suspected counterfeit or something busted in transport. That kind of thing. 

If you tell us more, we can give you better advice. 

[femmefan1946]

Generally speaking you do NOT want an exchange or replacement.

The main reason for this is deadlines. The time it takes for you to return the unwanted item and get a replacement will often take you past the period for an Item Not As Described dispute.

Best would be a refund.

Then if that went well, and you still are comfortable with the seller, purchase again.

If the item you ordered was received broken, some sellers will allow a photo of the shards instead of a physical return. This is good because you want to use tracked return shipping (the INAD dispute again) and that can be expensive.

There are also a few tricky details if the Global Shipping Program is involved.

But discuss things with your seller first.