eBay

raphael@ebay.com · ‎03-18-2016

Hello Canadian sellers,

This thread is open for discussion regarding the recent announcement about eBay Canada retiring USD support from its selling flows. Myself and other employees will come visit this thread and do our best to answer any questions on this topic.

great_junque_finds · ‎04-01-2016

Must have been PP issues. The payment went through.

great_junque_finds · ‎04-01-2016

Well I guess that sale qualifies as a success? My first Ca site listing in CAD done last night and it sold today = )

rainbow71113 · ‎04-01-2016

if the payment didn't go through it wouldn't be due to your currency, the US buyer would see their payment in US dollars, I would ask them what error message they got and to contact paypal. The only thing I wonder about is if someone buys a US dollar and a Can dollar in the same invoice, what does it do to the combined shipping since it's in 2 different currencies, does it show 2 shipping or what?

rainbow71113 · ‎04-01-2016

good to know, I figured that was the case

great_junque_finds · ‎04-01-2016

No idea lol. Guess I'll find out when/if it happens = )

sheepgal54 · ‎04-01-2016

@Anonymous wrote:
@zome2 wrote:
Rodney,
Belief does not constitute reality. Your entire group may have an unshakable belief that this the right thing to do, but from every angle that I can see this, it will make my life more difficult and for that trouble, I will make less money.

I am beyond frustrated with this BS. I had over 100K in sales in 2015 on your site. All in US dollars. I would have made substantially less than that have I listed my items in CAD. There is no getting around this FACT!!!! Not a belief, but a FACT!!!!

So far everything we sellers said here was like throwing water on a brick wall. The wall doesn't care and it seems that neither does ebay. And for all your reasonable tone and polite answers, there is not one concrete indication on just HOW this will benefit us.
I get depressed just thinking about how this whole thing is going to affect my bottom line.

Really, just be honest with us. After all, that's the Canadian way, right? There can't be much worse fallout than what you're getting now, so tell us why you decided to knee cap us in such an incomprehensible way. If the reason makes sense, however nefarious it may be, I can at least live with that, but if you keep sticking to this lame story about how this was done for the sellers, I really have to question the humanity of your whole group.

With all due respect,
zome2
Hi again zome2.

We aren't asking to sell something that you were going to sell for US$10 for CA$10. We are asking you to sell it for CA$13 or whatever the exchange rate suggests.

If you had converted all your listings to CAD a year ago, adjusting for FX, you would have made exactly the same amount of money - except that you may well have sold more items. I know you don't believe our numbers. But they are real. So if you had the same 10% FP sell through we see on average, you would have made another $10k.

That's why we're going this. We want you to make that extra $10k if you can.

But the one thing you never mention is FVF Since we will list in Cad at a higher amount, our FVF will also be higher. So we won't be paying paypal an exchange rate to convert our US $ but we will be paying higher fees. Am I correct or is my math wrong

sheepgal54 · ‎04-01-2016

So what happens to a store that is on .ca? If we list some items on .com will it show those items in the store? Or do we have to pay another fee for another store front on .com? And won't this just be a nightmare for invoicing?

great_junque_finds · ‎04-01-2016

You can only have one store per ID so your store on .ca will show up as the same store on .com

If you wanted a separate store on .com you'd have to open a new ID.

My store is on .com but if you click on the icon you'll see my store on .ca

sheepgal54 · ‎04-01-2016

I have read a lot but don't see an answer to my question. If I choose to sell the same item on .com in US$ and .ca in Cad is that duplicate listing? AND If I choose to sell on both venues do I have to have 2 accounts? I pay my fees in US $ now but if I am selling in both will I be billed my fees separately for each venue?

pocomocomputing · ‎04-01-2016

@sheepgal54 wrote:
@Anonymous wrote:
@zome2 wrote:
Rodney,
Belief does not constitute reality. Your entire group may have an unshakable belief that this the right thing to do, but from every angle that I can see this, it will make my life more difficult and for that trouble, I will make less money.

I am beyond frustrated with this BS. I had over 100K in sales in 2015 on your site. All in US dollars. I would have made substantially less than that have I listed my items in CAD. There is no getting around this FACT!!!! Not a belief, but a FACT!!!!

So far everything we sellers said here was like throwing water on a brick wall. The wall doesn't care and it seems that neither does ebay. And for all your reasonable tone and polite answers, there is not one concrete indication on just HOW this will benefit us.
I get depressed just thinking about how this whole thing is going to affect my bottom line.

Really, just be honest with us. After all, that's the Canadian way, right? There can't be much worse fallout than what you're getting now, so tell us why you decided to knee cap us in such an incomprehensible way. If the reason makes sense, however nefarious it may be, I can at least live with that, but if you keep sticking to this lame story about how this was done for the sellers, I really have to question the humanity of your whole group.

With all due respect,
zome2
Hi again zome2.

We aren't asking to sell something that you were going to sell for US$10 for CA$10. We are asking you to sell it for CA$13 or whatever the exchange rate suggests.

If you had converted all your listings to CAD a year ago, adjusting for FX, you would have made exactly the same amount of money - except that you may well have sold more items. I know you don't believe our numbers. But they are real. So if you had the same 10% FP sell through we see on average, you would have made another $10k.

That's why we're going this. We want you to make that extra $10k if you can.

But the one thing you never mention is FVF Since we will list in Cad at a higher amount, our FVF will also be higher. So we won't be paying paypal an exchange rate to convert our US $ but we will be paying higher fees. Am I correct or is my math wrong

Percentage is relative to the amount. If the amount is the same when converted by the exchange rate, whether in Can $, US$, Pounds, whatever, then the same amount is given by the percentage.

If you list at item that sells at $10 US, then the FVF rate is 10% or $1 US. If you list the same item at $13 Can (exchange rate is 30% for this example), then the FVF is 10% or $13 Can or $1.30 Can$.

$1 US = $1.30 Can at 30% exchange rate. No difference in FVF.

The advantage for using Can $ on eBay.ca if when you have fixed rate fees. If an insertion fee is 30 cent Can and the US fee is 30 cents US, listing in Can $ is cheaper. Same for any features you add to a listing. Now most sellers do no pay insertion fees today or use special features so not a big deal.

pocomocomputing · ‎04-01-2016

@sheepgal54 wrote:
So what happens to a store that is on .ca? If we list some items on .com will it show those items in the store? Or do we have to pay another fee for another store front on .com? And won't this just be a nightmare for invoicing?

An ebay store is for any listing from any site you list on. Nothing to do. Nothing to worry about. You do not need another store on eBay.com.

If anyone is considering getting a store, then get it on eBay.ca Canada since you will pay the monthly fees in Can $. If you open a store on eBay.com, you pay in US $. Save 30+% because of the weaker Can $ per month by having the store on eBay.ca.

pierrelebel · ‎04-01-2016

"Since we will list in Cad at a higher amount, our FVF will also be higher. "

NO they will not.

9% FVF on US$ 10 is exactly the same as 9% FVF on Cdn$ 13

The final value fees have the same value whether you are billed US$0.90 or Cdn$ 1.17

If your eBay billing currency is in Cdn$ that US$0.90 would be converted into Cdn$ 1.17 (using current exchange rate)

And yes you save the PayPal conversion fee. And if your buyer is Canadian your buyer also save the PayPal conversion fee.

pocomocomputing · ‎04-01-2016

@sheepgal54 wrote:
I have read a lot but don't see an answer to my question. If I choose to sell the same item on .com in US$ and .ca in Cad is that duplicate listing? AND If I choose to sell on both venues do I have to have 2 accounts? I pay my fees in US $ now but if I am selling in both will I be billed my fees separately for each venue?

If it the same item in two listings, one on ebay.com in US$ and the other in Can$ on eBay.ca, yes it can be a duplicate.

You would have to make sure the two listings do not show on any ebay site at the same time.

So you could list on ebay.ca Canada and ship to Canada only and block all other countries.

Then list on ebay.com and block Canada and sell worldwide.

Or reverse the method block USA.

This was discussed recently in a Weekly Session and confirmed by eBay Canada that this is okay.

The method above is a lot of work if it is one item. You could sell it twice. You have to remove from the other site as fast as possible.

If you have quantity of the item, then you can more easily run two listings blocking the other country and avoid running out of stock.

pierrelebel · ‎04-01-2016

"So what happens to a store that is on .ca? "

Nothing happens to the store. It stays where it is. A store is only an accumulation of ALL listings in ALL currencies from ALL sites.

In your store you can have (for example) 100 items listed in US$ on eBay.com, 160 items listed in Cdn$ on eBay.ca and 30 items listed on eBay.uk in Sterling (£)

The currency shown in your store depends on the site where the buyer is logged in. It has always been like that and it is not changing.

If a buyer looks at your item from eBay.ca, this is what your buyer sees:

http://stores.ebay.ca/Rainbow-Fibres (all in Cdn$ or Cdn$ equivalent)

If the buyer looks at your store from eBay.com:

http://stores.ebay.com/Rainbow-Fibres (all in US$ or US$ equivalent)

If the buyer looks at your store from eBay.uk:

http://stores.ebay.co.uk/Rainbow-Fibres (all in Sterling equivalent)

If the buyer looks at your store from eBay-Hong Kong:

http://stores.ebay.com.hk/Rainbow-Fibres (pretty neat! all in HK$)

rainbow71113 · ‎04-01-2016

no one has answered me yet on what happens if a buyer buys 2 currencies from the same site. For instance, all my listings are on .ca in US dollars but I'm now starting to list in Canadian, so if a buyer buys one Can and one US item and wants to request combined shipping, will it let them? and what will they see if they go in to pay automatically, usually it adds the two rates together but if one is Can and one is US how will that work out? has anyone had this happen yet?

pierrelebel · ‎04-01-2016

"what happens if a buyer buys 2 currencies from the same site."

That question has been asked and answered several times in the last week on other threads.

Nothing has changed or will change in this regard.

Whenever a buyer purchase from listings in different currencies, two invoices must be sent - one in each currency.

It has been that way since eBay expanded internationally fifteen years ago. It does not matter if the two currencies come from the same site (eBay.ca is the only site with two currencies for now) or two different sites; same answer: two invoices need to be sent, one in each currency.

Very fortunately, this is a (very nice) problem I face at least once a week and I am certainly not complaining about the extra business. I look at it as if two customers had made two purchases and I save on shipping since everything will be mailed together. I do not sweat the small stuff and do not care about the extra $0.30 PayPal fee I have seen other sellers complain about.

great_junque_finds · ‎04-01-2016

I did find out something interesting with my first sale in CAD though. The buyer was in US, my PP is a US account and I'm billed in USD, yet her payment came through as CAD that needed to be converted to USD.

Now what happens if a CAD buyer buys from a CAD listing? I'm assuming I'll get billed a cross border conversion there as well.

Seems to me this is going to cost me more than listing on .ca in USD

rainbow71113 · ‎04-01-2016

Hello Pierre,

I don't read all the forums so I appreciate your answer, thanks for clearing that up, I don't care about the fees, it's more the convenience to my customers, some are paying with chequing accounts and get charged per transaction and those are the only ones that might balk at 2 payments.

arkh_angel · ‎04-02-2016

@great_junque_finds wrote:
My main concern right now is, I don't seem to be able to revise the currency on active listings. Is that correct? Will I be able to revise the currency when they're relisted?

You can revise currency when relisting. That's what I did to give a try to listings in CAD.