Sending oversea's is like gambling.

[productaxi]

I don't ship oversea's to often but when I do, and get a no received of something that I did send ( i've had about 3 ), i get a little flustered.  

Listing, sending, packing, paying for product, paying for postage etc etc, and then get some guy who say's "oh, it never showed up, refund my money," kind of irks me.   People, here's a head's up! Don't send to Isreal!  You packages might not make it! 

Anyways, the guy paid 44 day's ago and I'm contemplating 'not responding' to his last message stating, "'i want a refund,'' for another day... Hmm...  I usually suck it up and fork over the money but this time, i'm at that crossroads where i'm asking myself if I should comply to this request.

My deterrent of sending actual photos of the packages did not work.  In this guys case, I even double checked the address with him anyway before sending.

I would almost take the neg just for the principle.

Anyways, Im here to receive some feedback from my peers.

$16.00 Sale

[productaxi]

$16 and labour!     I thought about sending him a reply to see if he would accept half...  Anyone ever do that?

[productaxi]

I had this typed but i didn't send it.

"ill refund you half.  if you leave negative feedback or low star ratings ill shall do the same. Also, ill add you to the database of people who don't receive.  If your a fair person, you'll accept half."

Sound's a little hasty...  I know i can't leave low star ratings or neg. feedback, but I can write he's a non receiver as I havent left him feedback.  There actually isn't a database of non receiver's, but maybe we should make one? lol

blah!

[productaxi]

As per the title, it's not true, because I've had the same situation here in Canada.  Ontario specifically! Beware ontario!  JK

[inuk_the_polar_bear]

I have to refund a buyer in Israel, but, it is  a war zone. I am betting the parcel is sitting in a warehouse and the forwarder is saying: "Nope! Not risking my people and my equipment.".

Part of being a retailer is refunds. Deal with it.

[productaxi]

Yeah, thanks for the advice.

[productaxi]

inuk, looks like you deal with quite a few non received from your feedback, wholly molly!

[reallynicestamps]

There is a change coming in Canada Post's insurance policy, but Small Packet and Expedited are both insured against loss or damage in transit for up to $100.

If your Israeli customer is claiming non-delivery, you can refund and phone Canada Post for the insurance on Small Packet. There will be a delay if you used Small Packet Surface, but using that is almost a guarantee that you will be refunding for non-delivery and the buyer will not be scamming. It can take months for a Surface parcel to be delivered.

If you used LetterPost or LightPacket there is no insurance so you have to decide whether the sale is worth the potential for loss.

If you used Expedited and the parcel is not delivered in time, Canada Post will not pay out on the claim if the parcel is delivered between your refund and the deadline for the claim.

[productaxi]

I send lettermail with cn-22 stickers

[inuk_the_polar_bear]

Taxi, posting ID. Do not go by what you see here.

[dipmicro]

For overseas shipping good address label is important. Your mail will spend 3-6wks in transit going from cold/dry to ambient/humid. Thermal label will fade, inkjet will smudge. Even laser may deteriorate.

Use good quality laser label, oversize the font. If you absolutely have to use inkjet, transparent tape over the address label. Don't use thermal, I got a receipt from the store and when I went to record it at the end of the month, it was barely readable, they fade so fast.

[parent_family]

I have only made 1 non-receipt claim for international postage with C.P.  Maybe 3 years ago...now I have made 3 in the last month.

One sent to Thailand, one Spain and the other Italy.  All sent small packet air.

Glad there is insurance.  Issued all three buyers refunds...luckily the buyers were patient.

Had another buyer looking for his parcel sent mid October, by Air to Australia...arrived in 40 days. 

What's up with that slow service?  Other international buyers get their items in 7-10 days.

Makes it hard on the seller, handling all the emails, etc.

[dutchman48]

without tracking, INR's are on the upswing, even from long term buyers. Us canucks get the worst of it due to cost of tracking. It will only get worse with Ebay pushing buyer protection constantly.

[dutchman48]

just think in a short while you can use the new tracked packet service to some countries at a mere cost of around $35.00. Whohoo

[valuestore]

Seen huge increase aswell, steadily increasing over last year, double dippers, guessing its reason for new tracked packet service, have to applaud ebay/paypal for taking initiative, going to make big difference for items we ship $100-$200....issues with international sales (dsr) reaching critical point where its not worth it anymore.

[mandy3072009]

I am sorry to have to disagree. I can see how it might be frustrating that your post service did not do its job and deliver the goods. But your buyer gave you his hard earned money for a product in which he did not receive. It is your obligation and duty to either re send the item or refund the buyerIt after all it's not his fault he did not get what he paid for. It's your responsibility as the seller 

[dipmicro]

I am sorry to have to disagree. I can see how it might be frustrating that your post service did not do its job and deliver the goods. But your buyer gave you his hard earned money for a product in which he did not receive. It is your obligation and duty to either re send the item or refund the buyerIt after all it's not his fault he did not get what he paid for. It's your responsibility as the seller 

We could argue it is post office obligation to deliver what they agreed to deliver. Why should sender pay for the postage (=contract) and if he does not purchase insurance, post office says "too bad, so sad, your fault".

If item is not delivered, it is not the sender who is in the wrong, but the carrier who did not fulfill their contractual obligation. Now I can see volume shippers continuing using Small Packet and when they get 20-50 claims, they will take CanadaPost to Small Claims Court and get money back. Or perhaps these volume shippers still get the Small Packet coverage in their private contracts, because CanadaPost must know they don't stand any ground in the courtroom. Most small shippers will not sue for sub-$100 loss, so overall CanadaPost is saving.

Perhaps someone should start buying item lost claims against CanadaPost for 50% claim value. Seems like business opportunity.

[almond_t]

I have never understood why Canada Post's customers are obligated to pay for the insurance to ensure that Canada Post fulfills its obligation to do its job and  successfully deliver the mail.

The cost to ensure that they do the job they are being paid for should be borne by Canada Post itself.

JMPO

[inuk_the_polar_bear]

Well, "insurance", is available at extra cost for almost anything. Extra car coverage beyond basic. Extra warranties on new cars. Warranties on used cars. Warranties at extra cost on appliances, furniture, cameras, computers. Life insurance. Health insurance.

Why shouldn't insurance, on everything, be included forever?

[almond_t]

Insurance is a good thing.  But if you require insurance to ensure that YOU do the job you're being paid to do - YOU pay for it yourself!

Otherwise, don't charge for your services, if actual 'gettin'r done' is optional, unless insured!