Of course the other side of the coin may be that larger companies tend to be much more rigid and lack flexibility.
My experience with larger trucking firms goes back to the Maislins and Glengarry's - both relatively large firms that did not survive their largeness.
Smith Transport, Highland, Dominion Consolidated and others also got large and where are they now?
I beg to differ - there are many small companies that offer the "professionalism, guarentees (sic), service, and other perks". Don't sell small companies short... they are often bending over backwards to please their customers because they are small... every customer is important to them. I wonder to what extent most large companies extend this level of "professionalism, guarentees (sic), service, and other perks" to small, infrequent customers.
I think its great that you have such a high opinion of your employer but not every small company out there operates like an Apex or Mowat. The level of service provided by companies like Challenger and BMO have seen them grow considerably in recent years. They don't operate shabby or poorly maintained equipment either. In fact, TST would be hard pressed to stack their equipment up against a BMO for road-worthiness.
x-modz, I am well aware of the principles of purchasing service and that the "cheapest" doesn't equate to the best. Having said that, I'm also aware that sometimes "premium" doesn't equate to better but often has a direct correlation to infrastructure and overhead. "Premium" pricing occasionally has more to do with the encumbrances that come with size.
To bring this whole conversation back to earth though, the OP was looking for suggestions for shipping a mattress to Texas. I don't get the impression that he is looking for a daily scheduled pick-up. This scenario is closer to a one-shot deal. I maintain he would be far ahead looking for a small to moderate size company that would give him a sweet deal for top-load rather than a large company that lacks the flexibility to quote anything but tariff for an infrequent customer. That does not in any way, shape or form run down TST Overland. The observation I am making is that it might not be the best solution for the scenario the OP painted.
Bill
