10-06-2012 10:25 PM
10-07-2012 04:56 AM
You mean like when a seller reduces the total for combined shipping, - that sort of thing? Because a seller is not allowed to increase a listed shipping charge after someone has won the auction. Unless of course the seller and buyer have come to an agreement whereby the buyer wants to pay for a more costly but faster service. Anyway, this will tell you about sending a revised invoice:
http://pages.ebay.ca/help/pay/checkout-invoices.html#invoice
When you do it, do not use 'Recalculate', - that takes you back to square one. Just enter the new amount, Preview, and Send.
10-07-2012 12:38 PM
Apologies, I worded the question incorrectly. I am the buyer of an auction in which a seller is insisting that the shipping is more than was listed on the auction and will not ship it unless I pay more for the shipping then was originally on the auction and I'm not sure what I do about it.
10-07-2012 02:58 PM
When you click on the listing, then choose the Shipping and payments tab, - what does it say is the shipping fee to you? That's what you pay. A seller is not allowed to increase the stated shipping fee after the sale, - absolutely against ebay policy.
Or was there no shipping stated, then after the sale the seller sends you an invoice for a higher fee than she initially quoted to you privately? If that is the case, find the email from your ebay messages in which she quoted you the price, then from that message send her back a gently worded note explaining that you would like to have the shipping fee corrected to the earlier amount which she told you.
If you hear nothing at all from her, as you get close to that 'day 4', I'd say give ebay a call and tell them about it. If you are kind and polite to them, you'd be amazed what they can do, because ebay does not want a reputation for providing a haven for sneaks and cheats. In the top right corner of the page here, find the Customer Support link whereby you can get a phone number to call.
Even if you have to ultimately pay to avoid a strike, remember you have 60 days in which to leave carefully worded feedback. The more level-headed you can sound, the more likely you will be believed by future buyers.
Good luck.
10-07-2012 03:07 PM
Here is the eBay selling practices policy. It mentions, among other things, that the seller can't change the shipping terms after the listing ends. You may want to send this link to the seller.
The section you want is the terms and condition section under what not to do.
11-27-2016 12:21 AM
I doubt they can change the shipping price on the auction itself, after it is over.......But, in a case I experienced, the shipper decided to Verbally/ebay mail, change the auction from FREE shipping to actual cost shipping, which is a way of extorting the shipping fee after the auction has taken place. Before I had the chance to respond (20 minutes) they had re-listed the auction.