eBay

asyahijab · ‎01-09-2013

I got some INR report from my buyer.

I heard someone say in the past to ask them to file INR first before refund, so ebay could track the habit of buyer who like to make false claim of INR.

Is it gonna hurt my perfomance if I refund my buyer after they file the case of INR?

gotwhatchuneed · ‎01-09-2013

No a case reflects more negatively on you as a seller than it does the buyer. It is best to refund and not involve the resolution center if at all possible.

Ebay tracks cases against you the seller and they affect your placement in listings. without a tracking number proving delivery you will have to refund anyway.

pierrelebel · ‎01-09-2013

"It is best to refund and not involve the resolution center if at all possible. Ebay tracks cases against you the seller and they affect your placement in listings..."

Different sellers have different opinions on the subject. Much depends, I guess, on their overall eBay experience, their buyers and the type of products they sell.

Personally, I do NOT refund as soon as a buyer indicates a delivery problem.

My first reaction is to confirm to the buyer the date of shipment, the mode of transportation and the address (from PayPal payment) where the item was mailed. I then explain that based on normal postal delivery standards from my location to the buyer's location, the item should arrive within a few days. Finally, I ask the buyer to confirm receipt of the item in a satisfactory condition when received.

Stay positive. do not imply or suggest a loss.

On the second contact by the buyer, I generally advise that a claim will be filed with the postal authority for investigation and assure the buyer a full refund will be issued within a week if the delay continues.

If the buyer files a claim with eBay or PayPal in the meantime, I acknowledge it with the buyer, asking for patience.

More often than not the item arrives before a refund needs to be issued.

My feedback rating, DSRs and placement of my listings in search are not affected.

femmefan1946 · ‎01-09-2013

I/m with pierre on this. Manage the situation.

Don't encourage the buyer to file a Dispute, but if he does, give all information to the clerk handling the dispute.

Do NOT force PP to refund and come after you.

In addition to the black marks on your seller record, the unhappy buyer can leave feedback and trash your DSRs.

Keep in mind that Canada Post has automatic insurance coverage on Small Packet and Expedited parcels, up to $100 against loss or damage in transit. (This will change this month).

SP has the advantage at the moment that CP cannot prove or disprove delivery and pays out regardless. (This will change this month).

ggsale27 · ‎01-09-2013

I agree with Pierre & Femmefan too. On another note, I believe that you mentioned that you sold Canadian postage on your own web site Femmefan. Would you be kind enough to message me with the web address ? I would prefer to give that business to a fellow ebayer whenever possible. Thanks.

Anonymous · ‎01-09-2013

I do not give a refund until I have emailed the buyer as pierre and femme have stated. I also tell them there is a return address on the package. I tell the buyer I will wait an additional amount of time to see if the package comes back to me. If it does come back to me I will notify them immediately.

dipmicro · ‎01-09-2013

Ask buyer to open INR dispute to document delivery issue. If you resolve it yourself, no penalty for you.

asyahijab · ‎01-10-2013

Thank you for all the reply.

Dipmicro:

Ask buyer to open INR dispute to document delivery issue. If you resolve it yourself, no penalty for you.

What understand the newest ebay seller protection in fall update is like what dipmicro said, but I'm not sure about it. I am not sure either that has already take effect.

I always do the standart action like others said, never encourage buyer to go to resolve center. But I feel if it can be used to track abuse of possibility buyer protection, and won't affected our placement etc, would be happy to do it.